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Saffron Building Society: Mortgages reviews

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4.63
Based on 896 reviews, last reviewed 29th Dec 2025
60% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
81%
See only 4 star reviews
9%
See only 3 star reviews
4%
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2%
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4%

Latest highest rating:

5

A reminder about my 1 st mortgage payment I got a reminder about my 1 st mortgage payment so I assumed that the DD had not been set up. Lisa explained the situation very clearly that it was on... Read more Reviewed on: 29th December 2025
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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025
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Joanna M
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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (896)

Mortgages review

2
I wanted a figure for final payment of my mortgage, but I was unable to obtain the exact figure. I requested that the final figure be sent to me by email (as the system was not 'available' at the time of my call) but no email has arrived. Reviewed on: 26th June 2023
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Mortgages review

4
All Saffron employees I have dealt with have been considerate, friendly and helpful. Always been able to make contact by telephone which is rare with many organisations these days. Reviewed on: 25th June 2023
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Saffron Member

Mortgages review

4
Quick, helpful, and answered all my queries. Reviewed on: 21st June 2023
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Saffron Member

Mortgages review

5
Get everything sorted in a few hours. Reviewed on: 14th June 2023
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Saffron Member

Mortgages review

5
I thought that the service that I received was excellent, thank you Reviewed on: 12th June 2023
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Saffron Member

Mortgages review

5
Liked getting straight through to a human. Everyone I dealt with was helpful and followed up on what they said they’d do. Reviewed on: 12th June 2023
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Saffron Member

Mortgages review

4
direct and immediate responses to the queries raised Reviewed on: 12th June 2023
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Saffron Member

Mortgages review

5
The team at saffron has always been responsive, efficient and approachable. Reviewed on: 12th June 2023
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Saffron Member

Mortgages review

5
would be good to be able to see the mortgage account online Reviewed on: 12th June 2023
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Saffron Member

Mortgages review

4
Paperwork is onerous for a simple product switch. Simple important key details such as term, rate %, when rate runs out etc should be bigger and bold and on one single sheet. The numbering on your pages is confusing. Reviewed on: 8th June 2023
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