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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1085 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

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Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1085)

Friendly, easy and good value

Staff are always friendly, helpful and easy to access and use service. Reviewed on: 16th October 2024

Always helpful friendly and efficient.

Always helpful friendly and efficient. Someone phoned to check if I’d received information I was sent. I’ve not rated the value for money as excellent because I’ve not made a complete check of mortgages offered elsewhere but I think it’s at least good. Reviewed on: 11th October 2024

friendly and helpful customer service

friendly and helpful customer service Reviewed on: 8th October 2024

I like this business.

I like this business. Very good customer service - responding to phone calls, emails etc. Reasonable choice of products. Feels like a small but professional building society. Reviewed on: 8th October 2024

Lisa Howard was extremely helpful thank you.

Lisa Howard was amazing and made sure that I understood everything about my questions after my solicitor was not able to explain my questions. Lisa fully explained it and I now understand and came away happy and satisfied with the service from Lisa. Thank you. Reviewed on: 26th September 2024

A good mortgage at an excellent rate.

A good mortgage at an excellent rate. Reviewed on: 26th September 2024

Changing fixed rate deal

I changed my fixed rate deal to take advantage of the lower rates offered. This was dealt with within 24 hours which gave me considerable peace of mind. Reviewed on: 23rd September 2024

Helpful and friendly advisor

The advisor was very helpful, friendly and explained my options fully. Reviewed on: 22nd September 2024

Excellent customer service.

Excellent customer service. Phone is answered promptly and the person who answers is helpful and provides the information I need Reviewed on: 21st September 2024

Alwa.ys friendly and helpful

Every time I have to speak to someone, they are always friendly and helpful. The best thing is that the phone is answered with little or no waiting time. We are very happy with Saffron. Reviewed on: 16th September 2024

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