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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.55 (3586 reviews)

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4.48

Based on 3,586 reviews, last reviewed 4th Jan 2025

26% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

75%

13%

Latest highest rating:

5

Job done Achieved my objective - the staff member was friendly (without being overly familiar), friendly, patient, so it got done quickly and comfortably (i.e.... Read more Reviewed on: 4th January 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3586)

Review of the Saffron Building Society, Savings:

We are a very small registered charity.

We are a very small registered charity. We found it really difficult to find any institution that would take us on board. When we contacted Saffron they were extremely helpful and welcoming.. Our account was up and running within two weeks and everyone was polite and there to answer any query we had. Reviewed on: 28th November 2024

Unclear email instructions.

You sent me an email to say that my ISA was about to mature. I decided to act promptly and tried to give maturity instructions on line. Had problems logging in and phoned you, helpful lady got the problem resolved, but still no box for maturity instruction. Phoned again and was told that you can not give online instruction until 14 days before maturity, but this was not stated in the email. Then transferred and was (hopefully) able to give instruction on the phone. Needs a bit of a tidy up. Reviewed on: 28th October 2024

Very happy to help!

I went in to local branch with an enquiry and was greeted promptly and efficiently helped to resolve my enquiry to a successful conclusion. I left fully updated and having updated my savings account to a higher saving rate and much clearer on how I can save and access the account going forward. Reviewed on: 28th October 2024

Easy to communicate with the company.

Easy to communicate with the company. I do follow the interest rates and pick the highest. You do well for regular savers but ghave not yet been number one at the time i want to open or transfer an ISA. Reviewed on: 28th October 2024

I was unable to locate the maturity manager online

I was unable to locate the maturity manager online so ended up sending a series of messages to give my instructions. Responses were prompt, but would have preferred to be shown the options and make my choice in one login session. It would also have helped to be pointed towards the members only account. I found out about it by chance. Reviewed on: 28th October 2024

Local convenience abd good value

You have a branch not far from where I live (the one on Market Hill Royston), so it's easy to pop in; some of your products offer good rates for savers so are worth taking up. It's just pure laziness, why go to Timbuctu if I can shop in Royston. Reviewed on: 24th October 2024

My issue was dealt with promptly

When I called for assistance my call was answered promptly and the advisor solved my problem on the first interaction Reviewed on: 24th October 2024

I am a Ware customer and using the shuttle to get to...

I am a Ware customer and using the shuttle to get to Royston. Looking forward to the Ware branch re-opening. Reviewed on: 22nd October 2024

If you could do one thing different it would be to o...

If you could do one thing different it would be to offer bank accounts. Otherwise really happy with service. Reviewed on: 22nd October 2024

Always lovely and helpful people on the phone

Always lovely and helpful people at the end of a phone, knowledgeable about products and quick at actioning issues. Let down by poor online service provision and issues with instructions in the post. My renewal / end of term written instructions sent in the mail were not actioned for months/at all two years in a row - had to call. Should be able to deal with those online, would greatly improve customer service. Reviewed on: 22nd October 2024

Excellent explanation on how I should proceed to ope...

Excellent explanation on how I should proceed to opening another account when my savings account matures Reviewed on: 22nd October 2024

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