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Review of the Saffron Building Society, Savings:

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Always lovely and helpful people on the phone

Always lovely and helpful people at the end of a phone, knowledgeable about products and quick at actioning issues. Let down by poor online service provision and issues with instructions in the post. My renewal / end of term written instructions sent in the mail were not actioned for months/at all two years in a row - had to call. Should be able to deal with those online, would greatly improve customer service. Reviewed on: 22nd October 2024

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