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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.56 (3649 reviews)

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4.49

Based on 3,649 reviews, last reviewed 15th Jan 2025

2% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

76%

13%

Latest highest rating:

5

Setting up a new Regular Saver by phone I needed to set up a new Regular Saver after the previous one ended. The operator explained precedures fully, repeating points where I was unsure. All... Read more Reviewed on: 15th January 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3649)

Review of the Saffron Building Society, Savings:

Mutuality should be supported!

I live in Bedford. Our mutual building society was subsumed into a PLC bank long ago. Saffron and Cambridge BS are the only local mutuals left in the area. I encourage everyone ectonsupirt them Reviewed on: 11th December 2024

If you could do one thing different it would be to o...

If you could do one thing different it would be to offer bank accounts. Otherwise really happy with service. Reviewed on: 22nd October 2024

Always lovely and helpful people on the phone

Always lovely and helpful people at the end of a phone, knowledgeable about products and quick at actioning issues. Let down by poor online service provision and issues with instructions in the post. My renewal / end of term written instructions sent in the mail were not actioned for months/at all two years in a row - had to call. Should be able to deal with those online, would greatly improve customer service. Reviewed on: 22nd October 2024

Excellent explanation on how I should proceed to ope...

Excellent explanation on how I should proceed to opening another account when my savings account matures Reviewed on: 22nd October 2024

Helpful, friendly and knowledgeable

Whenever I have contacted Saffron BS the people I talk with are helpful, friendly and knowledgeable. Reviewed on: 21st October 2024

Sorted what I asked for with a polite and positive m...

Sorted what I asked for with a polite and positive manor, well done. Reviewed on: 21st October 2024

Excellent service from the call handler

Excellent service from the call handler that dealt with my query (and I didn't have to wait for my call to be picked up). The interaction was friendly and professional. I was very please with the way it was all handled. Reviewed on: 21st October 2024

I find your rates to be good but not exceptional, ot...

I find your rates to be good but not exceptional, otherwise you would have got a 5* rating. Service is just fine and great web service but just push the interest rates up a little please Reviewed on: 21st October 2024

My questions were answered and the relevant paperwor...

My questions were answered and the relevant paperwork proformas provided. Having now completed the information requested I need to revisit the branch to apply for the accounts. Reviewed on: 21st October 2024

Conveniently positioned in the high street.

Conveniently positioned in the high street. Comfortable, pleasant office. Selection of savings to choose from depending on the length of time you tie up your money. helpful and pleasant staff. Reviewed on: 21st October 2024

The staff at Saffron are lovely

The staff at Saffron have given me a whole new view of Essex. They are helpful, professional and patient. Reviewed on: 21st October 2024

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