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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.77 (6632 reviews)

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4.77

Based on 6,632 reviews, last reviewed 13th May 2026

33% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Staff always pleasant. Staff always pleasant. It’s a pleasure to pop in and is very conveniently located in Bishops Stortford shopping area. Reviewed on: 13th May 2026

Latest lowest rating:

2

Saving for the future Good products but poor rates over a number of years after being top Reviewed on: 21st April 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6632)

Excellent staff service

Staff always polite helpful knowledgeable, lookafter you to ensure you are content with any transactions made. Reviewed on: 20th March 2024

Computer say no

I had difficulty logging into my a/c last week and had to phoned customer services. The person I spoke to (Kendra) was polite and helpful but it was clear that there was something wrong with your IT systems as even after being sent a new password, the system refused to log me in. I felt I had no choice but to close the a/c and asked for my money to be transferred to my current a/c. Even this was not straightforward as your computer did not recognised my hsbc details (an account which I have held for over 30 years). Further inconvenience ensued whereby I had to send a copy of my bank statment. To cut a - very - long story short, the money has finally arrived in my a/c today, a week later, and I understand had to be made by manual transfer. Simply not good enough. Credit to Kendra though, she did her best. Reviewed on: 19th March 2024

Saffron as ever 5 star service.

Saffron as ever 5 star service. All members of staff efficient and friendly. Been using Saffron for many many years. Reviewed on: 19th March 2024

Very polite and friendly service

Very polite and friendly service Reviewed on: 19th March 2024

When I have contacted they have been very helpful.

When I have contacted they have been very helpful. Do however have a slight issue which I have tried to resolve using your secure message system but I feel I’m hitting my head against a wall, as I seem to be getting standard responses. Reviewed on: 19th March 2024

Staff very helpful and informative.

Staff very helpful and informative. Guided me through all of my issues. Reviewed on: 19th March 2024

Good service

Only one person serving the other one on phone, I had to wait longer than usual Reviewed on: 18th March 2024

Bank rules

I was disappointed that my first cheque was rejected by the bank., but understand even the smallest mistake - initialled - is rejected these days. Reviewed on: 18th March 2024

Prerecorded High Call volumes not SAFFRON Style.

Problem with logging on to account via one time pass code expiring too soon etc. 20 minute phone delay listening to ubiquitous prerecorded message re High Call Volumes. Unable twice to reply to Narina's call backs to my email. Still days later that irritating prerecorded message. Why not be SAFFRON and do your own more personal message? Even employ more staff? Fortunately 3rd call attempt was answered in seconds and faith in Saffron restored Reviewed on: 18th March 2024

Would Awful Complaint Response

Would give excellent feedback, but a problem caused by YOU was batted away when I complained. VERY poor indeed and puts me off. Reviewed on: 18th March 2024

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