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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.56 (3649 reviews)

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4.49

Based on 3,649 reviews, last reviewed 15th Jan 2025

No new 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

76%

13%

Latest highest rating:

5

Setting up a new Regular Saver by phone I needed to set up a new Regular Saver after the previous one ended. The operator explained precedures fully, repeating points where I was unsure. All... Read more Reviewed on: 15th January 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3649)

Review of the Saffron Building Society, Savings:

Mutuality should be supported!

I live in Bedford. Our mutual building society was subsumed into a PLC bank long ago. Saffron and Cambridge BS are the only local mutuals left in the area. I encourage everyone ectonsupirt them Reviewed on: 11th December 2024

derly very efficient and polite.

Great customer services towards the elderly Reviewed on: 18th October 2024

Great customer service.

I Had problems accessing my online account and phoned Saffron twice. Both agents (Freddie and Lauren) answered quickly and were helpful, polite and clear and the problem was easily resoved. Most unusual in these time to come across a Society with such good customer service. Reviewed on: 16th October 2024

Many thanks to the excellent Chi Cameron who made a...

Many thanks to the excellent Chi Cameron who made a difficult phonecall easier. She dealt with my enquiry sensitively and professionally and followed it with an email summarising information and with useful links. This enabled my visit to the Saffron Walden branch today straightforward as I could ensure I had all required documentation to hand. Freddie at SW branch also gave exceptional Customer Service Reviewed on: 15th October 2024

Great Branch

Quick and easy - staff are always friendly and polite! Reviewed on: 15th October 2024

Kyle and Lauren were very helpful and professional t...

Kyle and Lauren were very helpful and professional throughout my visit at colchester branch to open an account for my 96 year old mother using my poa. Reviewed on: 15th October 2024

Excellent friendly service take an interest in me

Excellent friendly service take an interest in me Reviewed on: 15th October 2024

Lovely Experience

I had Caroline helping me today she was very friendly, helpful and efficient when serving me. Nothing was too much trouble. She helped me with multiple things: updating my book, transferring money and changing address. She made it a very easy experience. Would be more than happy to have her serve me again in the future Reviewed on: 15th October 2024

The chat service worked well.

The chat service worked well. Simple and efficient Reviewed on: 14th October 2024

Freddie was helpful and kind.

Freddie was helpful and kind. He actioned my request on the phone, Reviewed on: 9th October 2024

Freddie - super efficient customer service, thank you.

I spoke to Freddie and asked for a tax statement (regulatory statement) for the tax year April 2023 - 2024. He was very polite and helpful. He immediately picked up on me mentioning that I was logged into my account and uploaded the regulatory statement for me whilst speaking to me. I was able to print it straight away. Super efficient guy. A pleasure to talk to. Reviewed on: 8th October 2024

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