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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.75 (6247 reviews)

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4.75

Based on 6,247 reviews, last reviewed 2nd Mar 2026

116% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

83%

10%

Latest highest rating:

5

Saffron delivers first class customer service. Saffron delivers a first class customer service which responded quickly (same day and within hours) and decisively to the issue I raised. In my experi... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

There wasn't 'normal' online servicing of the saving... There wasn't 'normal' online servicing of the savings account available. Reviewed on: 15th February 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6247)

4 staff, several days, 3 runs to access my Account

Thanks to modern technology this is my THIRD attempt to complete this feedback. As an older member [previously trained by IBM as a 'Computer Consultant'] I consider myself 'computer literate' but baffled by all the fast changing impersonal modern technology -- so Cost Saving for Companies, but infuriatingly hostile and UN Customer Friendly to their clientele -- again as the following illustrates NOT restricted to the older generation! My issue was with [apparently] the Society's automated system. Over several days and long time consuming telephone calls with Max, Katie and Zoe - each of whom had to give up because they too were baffled! - I called back at an agreed time, but Zoe was not available. Charlotte and myself spent a further long [but totally enjoyable] call trying many variations of potential solutions to get the Society's computer to recognize a very longstanding member to allow him access to his account. To her entire credit Charlotte eventually hit the jackpot and the machine conceded defeat. Absolutely NO criticism of MA, Katie or Zoe each of whom tried their best, but the Gold Star has to go to Charlotte. I enjoyed every chat with each of them. Life is about PEOPLE not machines. My background is as an IBM trained Computer Consultant, so using automated systems ought not to be so infuriatingly difficult! Reviewed on: 11th February 2026

Great to be able to visit & talk to friendly and hel...

Great to be able to visit & talk to friendly and helpful staff Reviewed on: 11th February 2026

A visit to Saffron Walden Building Society

We were attended to in a courteous and friendly manner and a smile, as usual. Reviewed on: 11th February 2026

New Account via Russell Smith

We were introduced to Russell Smith at one of our charitable business breakfasts, and found him to be very interested and engaged in our work, leading us to open an account. Reviewed on: 11th February 2026

Halstead very helpful helped me sort out my on line...

Halstead very helpful helped me sort out my on line banking Reviewed on: 10th February 2026

Staff are at the heart

Staff are always friendly, patient and helpful. I like that you can go into the Building Society on the High Street but the customer service is equally good. Reviewed on: 10th February 2026

Not Lost That Lovin' Feeling

The whole banking process has gradually 'lost that loving feeling' since the accelerated branch closures of the big five High Street banks. SWBS has managed to retain the common touch and genuinely does feel as if the staff, on the phone or in person, know who you are. This is not taught by script.....this is by example - Good On You, SaffronBS. Reviewed on: 10th February 2026

Got in a muddle with using on line service.

Got in a muddle with using on line service. Jody was very kind and helpful. Reviewed on: 10th February 2026

Friendly building society

The staff are always friendly and so helpful Reviewed on: 10th February 2026

Every time I have rung the people who answer always...

Every time I have rung the people who answer always listen and help me. Customer Service is brilliant. Reviewed on: 10th February 2026

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