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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.57 (3802 reviews)

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4.52

Based on 3,802 reviews, last reviewed 11th Feb 2025

11% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

78%

12%

Latest highest rating:

5

Polite, helpful and knowledgable staff The lady who took my call was very knowledgeable and extremely helpful and went above and beyond to help me today with my problem. Was no difficulties... Read more Reviewed on: 11th February 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3802)

Review of the Saffron Building Society, Savings:

We are a very small registered charity.

We are a very small registered charity. We found it really difficult to find any institution that would take us on board. When we contacted Saffron they were extremely helpful and welcoming.. Our account was up and running within two weeks and everyone was polite and there to answer any query we had. Reviewed on: 28th November 2024

Consistently Reliable..

As ever I needed help as a dinosaur on technology unable to access all the info I wanted. As ever Saffron picked up my request and replied in detail to solve my issue within the tiime frame they promised. Accuracy and Reliability. Top Marks Reviewed on: 28th November 2024

Good service.

I rang to request a tax certificate. The lady who answered was very polite and made me feel like a valued customer. She said the certificate would arrive in a few says and it did. Reviewed on: 28th November 2024

We have been able to open two charity/community acco...

We have been able to open two charity/community accounts. Everyone has been very helpful, the process was very simple to use and we had accounts open within a few days. Reviewed on: 28th November 2024

Varied experience

In branch service good, very helpful and pleasant staff. Very difficult to register for online banking. Requested information on how to do so and was sent an email with a password. It did not state in this email that I would receive a username separately so that I could register which I finally found out when I used the live chat. Have still not received this so still remain doubtful as to whether I will be able to register. Other email communication with a contact us link, only led to a page that said error page not found. If I did not already have an account with Saffron, I think I would have not persevered and would have looked elsewhere. Reviewed on: 28th November 2024

I deal mostly with the Haverhill branch who are all...

I deal mostly with the Haverhill branch who are all welcoming and informative, ready to answers any questions I might have. Reviewed on: 28th November 2024

On line savings

I opened an online regular saver account but cannot administer much activity online. That means i have to ring up to open another account, move money etc Reviewed on: 22nd November 2024

All staff very friendly, helpful and courteous.

All staff very friendly, helpful and courteous. Product knowledge on point. A very pleasant experience. Reviewed on: 21st November 2024

The kind of service you hope to get!

Limited contact but whenever I have needed to ask a question or make a change it has been straightforward and I have received the help I have asked for in a timely way. Reviewed on: 21st November 2024

Excellent service - shuttle bus and counter service

Excellent service - shuttle bus and counter service Reviewed on: 21st November 2024

Very good and personal and today Debbie very good on...

Very good and personal and today Debbie very good on the counter today Reviewed on: 21st November 2024

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