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Ian

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Review of the Saffron Building Society, Savings:

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4 staff, several days, 3 runs to access my Account

Thanks to modern technology this is my THIRD attempt to complete this feedback. As an older member [previously trained by IBM as a 'Computer Consultant'] I consider myself 'computer literate' but baffled by all the fast changing impersonal modern technology -- so Cost Saving for Companies, but infuriatingly hostile and UN Customer Friendly to their clientele -- again as the following illustrates NOT restricted to the older generation! My issue was with [apparently] the Society's automated system. Over several days and long time consuming telephone calls with Max, Katie and Zoe - each of whom had to give up because they too were baffled! - I called back at an agreed time, but Zoe was not available. Charlotte and myself spent a further long [but totally enjoyable] call trying many variations of potential solutions to get the Society's computer to recognize a very longstanding member to allow him access to his account. To her entire credit Charlotte eventually hit the jackpot and the machine conceded defeat. Absolutely NO criticism of MA, Katie or Zoe each of whom tried their best, but the Gold Star has to go to Charlotte. I enjoyed every chat with each of them. Life is about PEOPLE not machines. My background is as an IBM trained Computer Consultant, so using automated systems ought not to be so infuriatingly difficult! Reviewed on: 11th February 2026

Review of the Saffron Building Society, Savings:

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Brilliant on ALL Fronts.

Joined in branch [Saffron Walden] over 20 years ago. Both in branch and by phone staff are always most friendly, patient and helpful -- especially important to a Nonogenarian like myself in this technologically impersonal world. Never a problem, always a quick clearance of every query and close to the best interest rates. A perfect blend of Service and reward! Reviewed on: 27th January 2026

Review of the Saffron Building Society, Savings:

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Consistently Reliable..

As ever I needed help as a dinosaur on technology unable to access all the info I wanted. As ever Saffron picked up my request and replied in detail to solve my issue within the tiime frame they promised. Accuracy and Reliability. Top Marks Reviewed on: 28th November 2024

Review of the Saffron Building Society, Savings:

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Tops as Ever

Needed advice and got it promptly Reviewed on: 18th July 2024

Review of the Saffron Building Society, Savings:

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Prerecorded High Call volumes not SAFFRON Style.

Problem with logging on to account via one time pass code expiring too soon etc. 20 minute phone delay listening to ubiquitous prerecorded message re High Call Volumes. Unable twice to reply to Narina's call backs to my email. Still days later that irritating prerecorded message. Why not be SAFFRON and do your own more personal message? Even employ more staff? Fortunately 3rd call attempt was answered in seconds and faith in Saffron restored Reviewed on: 18th March 2024

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