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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.58 (3879 reviews)

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4.53

Based on 3,879 reviews, last reviewed 21st Feb 2025

40% increase in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

78%

12%

Latest highest rating:

5

Great customer service from Ian today Great customer service from Ian today to help assist with an enquiry of making a 3rd party payment from our ISA accounts to our ‘approved’ 3rd party b... Read more Reviewed on: 21st February 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3879)

Review of the Saffron Building Society, Savings:

Regular annual saver account perfect to budgeting

I find your regular annual saver account invaluable and have held one every year since 2013. Mine pays out each 14th December which is ideal for winter peak expenditure. Reviewed on: 11th December 2024

Savings Isa

Quick and very easy, Very informative Reviewed on: 10th January 2025

Always helpful and attentive whatever you ask.

Always helpful and attentive whatever you ask. Explain everything as they go along. Reviewed on: 10th January 2025

Good old fashioned service.

A little bit more information on ISA rules regarding paying extra money on on certain products (Maturity ISA) for instance. Reviewed on: 10th January 2025

Easy use of app

Opened account easily, no problem with app Reviewed on: 10th January 2025

Job done

Achieved my objective - the staff member was friendly (without being overly familiar), friendly, patient, so it got done quickly and comfortably (i.e. at my pace). Past experience of phoning-in meant I was confident that it would go well and it did! Reviewed on: 4th January 2025

Very good service staff very helpful and friendly

Very good service staff very helpful and friendly Reviewed on: 27th December 2024

SavingsAdvice

Ian Clibben from the Royston branch gave me some good advice about ISA savings account of which i have signed up to. Reviewed on: 20th December 2024

It was enhanced by friendly staff.

It was enhanced by friendly staff. Reviewed on: 19th December 2024

Saffron’s customer service is excellent but the webs...

Saffron’s customer service is excellent but the website & systems are not. After many years I’m afraid I’ve got fed up with battling the antiquated website which hasn’t moved on with the times and am closing my accounts. Reviewed on: 18th December 2024

Tried to load app on tablet after years of no proble...

Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was happening. Problem is app doesn't work on Huawei phone and to use website have to go on desktop site on smartphone which is dreadful. Secure messages not answered for ages. Have withdrawn funds, closed account and transfer to another building society with far better app and website as well as customer service. Also allows 2 nominated accounts which Saffron doesn't Reviewed on: 18th December 2024

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