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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.56 (3652 reviews)

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4.49

Based on 3,652 reviews, last reviewed 17th Jan 2025

1% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

76%

13%

Latest highest rating:

5

always had positive experiences in person and by pho... always had positive experiences in person and by phone - local branch with good opening hours, service is very fast, staff are knowledgeable, professi... Read more Reviewed on: 17th January 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (3652)

Great staff friendly professional service

Great staff friendly professional service Reviewed on: 13th September 2024

Savings account.

Went in to pay into my account. Met with a nice greeting. Small amount of chat. Transaction made. A pleasant visit. Reviewed on: 13th September 2024

Saffron fits my requirements

I only invest with companies I can speak to. nothing on line and Saffron fits my requirements. Reviewed on: 13th September 2024

Issue free savings.

No issues. Use the app all the time Reviewed on: 13th September 2024

Super saffronWhat do you want to know They are the best

What do you want to know They are the best Reviewed on: 13th September 2024

Excellent customer service but ...

Excellent customer service and decent website but low interest rates. Lack of monthly interest accounts. App is not really good and won't work on my phone even though it has the up to date software. Did ask about it but got nowhere. Also website not designed for smartphone and have to use it in desktop mode. Did ask but got nowhere. Reviewed on: 13th September 2024

I have saved regularly with the Saffron Building Soc...

I have saved regularly with the Saffron Building Society for many years. I began because of a customer recommendation and carry on recommending it to family and friends. Excellent customer service, competitive products, fantastic that it is in our growing town Reviewed on: 13th September 2024

Our savings could not be in better hands

All staff are always friendly and approachable. They treat everyone with equal respect and are always there to offer help and advice. We feel reassured our savings could not be in better hands and know they have our best interests at heart Reviewed on: 13th September 2024

best interest rate

I had an account maturing and the member of staff helped me to find another account with the best interest rate. Reviewed on: 13th September 2024

Query poor systems

I have been a member of Saffron BS since March '23 when I opened a Small Saver account. I opened a second (follow on) Small Saver account in April '24 and this account was linked to one current bank account. I made an application for a Members' Month Loyalty Saver on 6th June just after I'd changed my current account from one bank to another. As a result I inserted the new bank account details as the linked account in my application. My new Saffron account didn't open and I heard nothing. I subsequently guessed what the problem might have been and contacted Saffron and we managed to put it right. There is no evidence that Saffron made any attempt to contact me either at the time of me making the online application or me contacting them to resolve the issue. The new account was eventually opened on 21st June. My belief is that the issue of a change to linked bank account details should have been clearly flagged either during the online application process or very shortly afterwards. In any event better IT systems would have helped me open the account in a much more timely manner: as it was, my application just sat in the ether doing nothing and not attracting any attention. Reviewed on: 13th September 2024

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