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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.56 (3653 reviews)

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4.49

Based on 3,653 reviews, last reviewed 17th Jan 2025

1% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

76%

13%

Latest highest rating:

5

good customer service customer service desk helpful and completed requests Reviewed on: 17th January 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (3653)

Query poor systems

I have been a member of Saffron BS since March '23 when I opened a Small Saver account. I opened a second (follow on) Small Saver account in April '24 and this account was linked to one current bank account. I made an application for a Members' Month Loyalty Saver on 6th June just after I'd changed my current account from one bank to another. As a result I inserted the new bank account details as the linked account in my application. My new Saffron account didn't open and I heard nothing. I subsequently guessed what the problem might have been and contacted Saffron and we managed to put it right. There is no evidence that Saffron made any attempt to contact me either at the time of me making the online application or me contacting them to resolve the issue. The new account was eventually opened on 21st June. My belief is that the issue of a change to linked bank account details should have been clearly flagged either during the online application process or very shortly afterwards. In any event better IT systems would have helped me open the account in a much more timely manner: as it was, my application just sat in the ether doing nothing and not attracting any attention. Reviewed on: 13th September 2024

Spoke on the phone to someone who answered my questi...

Spoke on the phone to someone who answered my question and was very helpful. Reviewed on: 13th September 2024

The staff in the building society are always very he...

The staff in the building society are always very helpful and always solve any issues I have. Reviewed on: 13th September 2024

Quick to help and resolved straight away

Needed help with a savings account set up that seemed to be wrong, Danielle on the online chat sorted it out straight away. Quick to reply and not long to wait for help to come online either. Reviewed on: 13th September 2024

Danielle Orriss solved my problem very efficiently

Danielle Orriss was the Member Representative who solved my problem. I was chatting on-line & then she offered to call me & because we spoke she solved my issue very quickly & efficiently. Reviewed on: 12th September 2024

Very friendly behind desk and very helpful for getti...

Very friendly behind desk and very helpful for getting access to my account. Reviewed on: 12th September 2024

I found the young man that I dealt with, very knowle...

I found the young man that I dealt with, very knowledgeable and treated me with kindness and respect. He also gave me all the information that i needed. Reviewed on: 12th September 2024

The staff are very helpful Tina Morgan Mitchell Lewi...

The staff are very helpful Tina Morgan Mitchell Lewis Michael the advice the say to me is very helpful Reviewed on: 12th September 2024

Savings Excellent

Excellent customer service . Good talking Reviewed on: 12th September 2024

Compassionate

Very compassionate when dealing with power or attorney Reviewed on: 12th September 2024

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