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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.55 (3584 reviews)

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4.48

Based on 3,584 reviews, last reviewed 20th Dec 2024

22% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

75%

13%

Latest highest rating:

5

SavingsAdvice Ian Clibben from the Royston branch gave me some good advice about ISA savings account of which i have signed up to. Reviewed on: 20th December 2024

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3584)

Review of the Saffron Building Society, Savings:

Circumventing the 'block' on releasing tax information

Poor system for releasing tax information to clients. Reviewed on: 12th December 2024

Passbook irregularities

I am baffled by all the entries in the passbook which are not necessarily in date order and some are superfluous and/or illogical. I questioned these in my local branch but did not receive acceptable answers. Reviewed on: 2nd December 2024

great customer service

always available on phone. always polite and helpful Reviewed on: 2nd December 2024

Saffron for Service

I am elderly but am always treated with respect and helped if there is ever something I am not sure about. The staff are friendly and nothing is too much trouble. Reviewed on: 2nd December 2024

Friendly and Efficient Service - Highly Recommended

Chose Saffron BS as we had our mortgage through them and it all went smoothly. Interest rates for savings were competitive. Excellent service when visiting to gather more information. Staff were friendly and informative. Seen quickly and given all the information and contact details we needed to go home and set up the ISA. Follow up contact was brilliant. Reviewed on: 1st December 2024

Excellent customer service.

Excellent customer service. Thank you. Reviewed on: 1st December 2024

Excellent products and service

Just taken out another regular savings plan because the products suit me perfectly. I have the App but opened over the phone as it was easy for me with a colleague at the other end and I had confidence in the service. John Paul was very helpful. Reviewed on: 30th November 2024

Polite and helpful

We were dealt with politely, and given us the info about savings that we were looking for. They have also offered and set up a meeting with an IFA, and explained their relationship to this advisor. Reviewed on: 28th November 2024

Good customer service retains customers.

As BT charges me 27 pence per minute to use my landline, your freephone number is key to me dealing with you. Your operator answered almost immediately.....good. She was able to answer all my questions ..... AND close an account for me. The closing balance went straight to my bank account. She didn't rush me. Reviewed on: 28th November 2024

Staff are always helpful, but when you send through...

Staff are always helpful, but when you send through a letter telling me my savings account has matured I never know what figure to put in the box as to how much to reinvest as I havent a clue as to what amount is in the account on maturity. Reviewed on: 28th November 2024

Friendly efficient service Team very helpful and kno...

Friendly efficient service Team very helpful and knowledgeable Reviewed on: 28th November 2024

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