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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.56 (3654 reviews)

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4.49

Based on 3,654 reviews, last reviewed 18th Jan 2025

1% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

76%

13%

Latest highest rating:

4

Rollover procedure It must have been my error but I recently rolled over a bond. I had intended to roll the principal and have the interest paid to another of my account... Read more Reviewed on: 18th January 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3654)

Review of the Saffron Building Society, Savings:

Customer Service at it's best.

Went to counter and spoke with a very pleasant young lady called Florrie, she was as helpful and efficient as she could possibly be, she was patient and answered all my questions as best she could. Thank you Florrie (sorry if the name is spelt wrong). Reviewed on: 5th November 2024

Isa Maturity

I had a one-year Isa maturing later this month and telephoned to provide maturity instructions. The process was handled speedily and in a customer friendly manner Reviewed on: 10th January 2025

A quick response

A quick response to my letter and withdrawal Reviewed on: 10th January 2025

Maturing savings bonds

Tcon to discuss 2 x savings bonds which are maturing. These are bonds held for 2 x grandsons. Information provided was clear and precise. All options available discussed. Reviewed on: 10th January 2025

Introduce automatic Small Saver renewal facility?

A have a Small Regualr Saver account, saving £50 a month. I am very happy with it and the interest rate it pays. It has just matured. I want another account, exactly the same. One is on offer and I have signed up for it. The staff were very helpful when I telephoned to ask for the new account. But this renewal process is more clunky than it need be. It could be made smoother if, like the Halifax, the monies in the maturing account were automatically dumped into another, easy access, Saffron savings account, and the monthly payments into the Regular Saver simply allowed to continue. An "automatic renewal" facility would save staff time and the savers' time. People could be asked if they wanted automatic renewal when they first opened a Regular Savings account, or be permitted to opt in (or out) at a later date. Win, win. so why not add this feature and cut unnecessary costs? After all, my new Regular Saver has exactly the same account number as my old one. Reviewed on: 10th January 2025

Professional & friendly staff

I have used the services of the Royston branch gif many years, even after I moved to Cambridge. The staff are always friendly and efficient. Reviewed on: 10th January 2025

ISA completion instruction ...

Received email about isa coming to a close telephoned saffron to inform them what I wanted to happen easy to complete my instructions over the phone Reviewed on: 10th January 2025

Wonderful staff

Staff at Royston are always fantastic and very kind and helpful Loved the Christmas atmosphere and tree. Nothing is ever too much trouble for any of the staff and the new ladies are very lovely too. Reviewed on: 10th January 2025

Met with Carol and Russell got some good advice...

Met with Carol and Russell and got some good advice to use community saver accounts Reviewed on: 10th January 2025

keep branches open !

friendly staff knowledgeable. excellent service at all branches I have visited. Reviewed on: 10th January 2025

Account update

Called by phone, staff member knew what I was asking about, carried out my request, all 100%. Reviewed on: 10th January 2025

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