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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.58 (3879 reviews)

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4.53

Based on 3,879 reviews, last reviewed 21st Feb 2025

40% increase in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

78%

12%

Latest highest rating:

5

Great customer service from Ian today Great customer service from Ian today to help assist with an enquiry of making a 3rd party payment from our ISA accounts to our ‘approved’ 3rd party b... Read more Reviewed on: 21st February 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3879)

Review of the Saffron Building Society, Savings:

Lauryn was amazing!

Lauryn was amazing! She was really helpful and informative. Reviewed on: 20th February 2025

Customer Service

Quick response to enquiries. Easy to speak to a representative without waiting. Reviewed on: 14th February 2025

Great experience every time.

Staff are aways very helpful and knowledgeable. Reviewed on: 14th February 2025

Saffron Walden staff are perfect.

Saffron Walden staff are perfect. Always helpful and a delight to be around. Reviewed on: 14th February 2025

Excellent customer service

Jess was a friendly, knowledgeable and business-like. She dealt with my queries efficiently and promptly. The phone was answered quickly. Thank you. Reviewed on: 12th February 2025

Very helpful and understanding cashier Caroline went...

Very helpful and understanding cashier Caroline went out of her way 2 help and put me st ease Reviewed on: 12th February 2025

Circumstances meant that I didn't have a bank account.

Circumstances meant that I didn't have a bank account. You and your staff have been very supportive and its a human experience because you are a Building Society and not a faceless bank. i appreciated the bags of kindness too. Reviewed on: 12th February 2025

Polite, helpful and knowledgable staff

The lady who took my call was very knowledgeable and extremely helpful and went above and beyond to help me today with my problem. Was no difficulties in communication as you get with some banks call centres. Reviewed on: 11th February 2025

Issue with our fixed rate bond.

Had an issue with our fixed rate bond. When realising there was a problem when going into our branch the staff were very helpful and passed on to the manager. Both staff and Manager kept in touch and the issue was sorted quickly. Fantastic customer service and thank you to Bishops Stortford branch for there professional and friendly service. Reviewed on: 10th February 2025

Struggling and spoke to Kendra Coady-Gleeson

Struggling to open an account and spoke to Kendra Coady-Gleason who mad it easy by explain what everything meant. Reviewed on: 10th February 2025

Friendly and efficient as ever, remembers my name as...

Friendly and efficient as ever, remembers my name as well! Reviewed on: 10th February 2025

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