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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.62 (4381 reviews)

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4.60

Based on 4,381 reviews, last reviewed 31st May 2025

23% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

79%

12%

Latest highest rating:

5

Jess was excellent she was able to guide me through... Jess was excellent she was able to guide me through everything Reviewed on: 31st May 2025

Verified source

Latest lowest rating:

1

Not happy i can't add money to my account and was to... Not happy i can't add money to my account and was told incorrectly Reviewed on: 21st May 2025

Verified source

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (4381)

Review of the Saffron Building Society, Savings:

Kendra was very helpful in giving me advice

Kendra was very helpful in giving me advice Reviewed on: 28th March 2025

Jess was excellent she was able to guide me through...

Jess was excellent she was able to guide me through everything Reviewed on: 31st May 2025

Jess Morton outstanding

Overall, Saffron is good but frustrating to contact. The procedure for registering for on-line access is extremely tedious, far more than any other bank which I have registered with. However I would highlight Jess Morton as an outstandingly patient and competent member of your staff and she has gone a long way to my staying as a customer. Reviewed on: 30th May 2025

Superb, helpful attitude from telephone staff

My spouse and I have had savings accounts with Saffron for 10 years+. They are regularly in the top quartile for rates, and we've always found them fair to customers in that respect. Until the last year or two I've had little reason to contact anyone as in fairness I would only do so if things weren't straightforward, and they have been. Yesterday I found I had made an error in setting up an ISA account, and called them. Lauryn could not have been more helpful, and went further than I could have expected in correcting errors in our two ISA accounts. This is in contrast to experiences with some other providers where the attitude is often more "can't do" than "can do". In the last 18 months I've had to call the client services team more than once, and I can't fault the people I've spoken to, even when the matter(s) in question have been difficult on occasion. My 9 out of 10 is because I'm not convinced that systems whch have been changed in the last 2 years have been changed with customers' preferences in mind, and it is only the actual one-to-one experiences like yesterday's which keep me coming back to Saffron. Reviewed on: 29th May 2025

I want to thank you for a wonderful experience here.

I want to thank you for a wonderful experience here. Max you have been a pleasure. Reviewed on: 29th May 2025

Very helpful had a review with Lynn

Very helpful had a review with Lynn Reviewed on: 28th May 2025

Excellent help getting back on line

I had problem loggin in - not unusual when you are in your 80s ! Max very patiently took me through step by step and we got there !!!!! I hope his boss will note and pass on my thanks personally for all his help Reviewed on: 28th May 2025

Brentwood team always help me and I'm thankful

Brentwood team always help me and I'm thankful Reviewed on: 28th May 2025

Came in to see Emma and both Ian and Emma served me...

Came in to see Emma and both Ian and Emma served me and were fantastic Reviewed on: 28th May 2025

Good customer service

I called with an issue and it was sorted promptly to my satisfaction. Reviewed on: 27th May 2025

To unblock account access.

Unfortunately we had to wait 14 minutes to speak to Stacey but when we did speak to her she was very helpful. Reviewed on: 27th May 2025

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