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Review of the Saffron Building Society, Savings:

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Superb, helpful attitude from telephone staff

My spouse and I have had savings accounts with Saffron for 10 years+. They are regularly in the top quartile for rates, and we've always found them fair to customers in that respect. Until the last year or two I've had little reason to contact anyone as in fairness I would only do so if things weren't straightforward, and they have been. Yesterday I found I had made an error in setting up an ISA account, and called them. Lauryn could not have been more helpful, and went further than I could have expected in correcting errors in our two ISA accounts. This is in contrast to experiences with some other providers where the attitude is often more "can't do" than "can do". In the last 18 months I've had to call the client services team more than once, and I can't fault the people I've spoken to, even when the matter(s) in question have been difficult on occasion. My 9 out of 10 is because I'm not convinced that systems whch have been changed in the last 2 years have been changed with customers' preferences in mind, and it is only the actual one-to-one experiences like yesterday's which keep me coming back to Saffron. Reviewed on: 29th May 2025

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