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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.84 (5331 reviews)

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4.76

Based on 5,331 reviews, last reviewed 14th Jun 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Saga. Is human centric Having used more than a dozen different providers for vehicle insurance across thirty years nobody has even come close to Saga. You are treated as a h... Read more Reviewed on: 14th June 2025

Latest lowest rating:

1

Very disappointing!!!! Wont ever use again!!!! I offered my home and car insurance to Saga, purely by accident , but as a young 65 year old thought they’d offer a good deal. But how wrong was I. Ab... Read more Reviewed on: 23rd April 2025

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Car insurance reviews (5331)

Review of the Saga, Car insurance:

Outstanding service at all times

I have needed to make a claim and the service was outstanding very satisfied Reviewed on: 11th September 2020

Renewal of house insurance.

WHAT A RIP OFF. My 92 year old dads house insurance is up for renewal. He was on a 3 year plan. His insurance has gone up from £240 to £361. I don’t pay anywhere near that for my 5 bed house in Chester. They also think they are doing him a big favour by giving it to him fixed rate for 3 years. Hes never made a claim in his life. They know that most elderly folks will just renew because they can’t be bothered to shop around. I though they were here for the elderly not ripping them off. Buyers beware, shop around. Reviewed on: 11th November 2023

I'm really impressed.

I have 3 cars and I always shop around for insurance. Saga is very competitive and the service is excellent. If they're in the ballpark on price, I'd choose them because the service is so good. Reviewed on: 27th September 2023

best on the market

very affordable, perks included, would never think of going elsewhere :) Reviewed on: 19th September 2023

Why Am I Waiting On The Phone

Used Saga for a number of years with no problems. The price was good and the customer service ok for this day and age. However, my car insurance is coming up for renewal and it’s increased from £450 to £726. What’s worse is that it’s on one of these three year auto renewals and given the price I don’t want an auto renewal without talking to someone. Been trying to get through for the third time, each time it’s been over 25 mins. This time been waiting on the phone for 38 minutes so far. Can this really be called Customer Service. I think not, more like trying to deliberately ignore your long standing customers. It a joke!!!!!!!!!!!!!!!!!. Reviewed on: 13th September 2023

No Saga best price and cover!

Got a 3 yr deal on my Car Insurance same price for 3 years. No increases in premium or costs. Will be sad when the 3 years end. Reviewed on: 8th September 2023

Very Disappointed

I have used Saga insurance products for years for Home, Travel and Car and always found them fantastic. Unfortunately, we had an accident in our car recently and Saga handed us over to the mercies of AXA who are the underwriters. They have been abysmal. It has taken us almost three weeks to get to the stage where the repairs can be carried out. They asked to collect the car this afternoon and I made it abundantly clear that I could not be left without a car as we are going away on holiday on Monday. The car is driveable and so we would have just about managed with it until we got back. Our policy states that we are entitled to a guaranteed replacement car. They said that it shouldn't be a problem but they could not organise the replacement car until our car was collected. Within half an hour of collection they emailed me to inform me that they were not going to provide a replacement car - even though it states guaranteed on the policy - because they don't provide cars for holiday use. They must have known that before they picked up the car and we would have asked them to wait to collect the car until our return. They have left us stranded, I am a Blue Badge holder, we are both elderly and they do not care. Disgusting service and basically downright lies. Reviewed on: 7th September 2023

Bad Customer service

Suspended my account on another site. No wonder Saga get high scores when bad reviews aren't published. Twice I waited 25 minutes to be hung up on. No answer to my complaint Reviewed on: 5th September 2023

64% mega-hike in car insurance premium

Saga increased by premium by 64%, over £200! Are they having a laugh? If thats not bad enough they have still charged my credit card even through I cancelled it !! Went to Axa and got better cover for only £30 more than last year. Will never have any dealings with this bunch of thieves again. Reviewed on: 5th September 2023

Rediculous high price increase

Last year my insurance was £271 the renewal this year was £809, no claims or convictions looked elsewhere and saved nearly £500. Reviewed on: 5th September 2023

A very responsive Insurer

Always found someone to talk to who was able to answer my question. Generally response time was very quickly. Reviewed on: 30th August 2023

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