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Saga: Home insurance reviews

View other Saga products
4.64
Based on 2,634 reviews, last reviewed 5th Mar 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
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8%
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1%
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0%
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2%

Latest highest rating:

5

GREAT DISCOUNT. I CONTACTED SAGA WHEN MY RENEWAL WAS DUE AND THEY GAVE ME £30 OFF THEIR RENEWAL PRICE Reviewed on: 6th October 2024
Shirley B's avatar
Shirley B

Latest lowest rating:

1

Woefully poor emergency claims experience We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about b... Read more Reviewed on: 5th March 2025
Elizabeth C's avatar
Elizabeth C
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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sa...

Saga Home insurance reviews (2634)

Review of the Saga, Home insurance:

Very very Happy

5
Ideal for my home and I have my car insured by this company as well and very happy with it Reviewed on: 11th September 2020
Linda Kaye's avatar
Linda Kaye

Woefully poor emergency claims experience

1
We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you th... Reviewed on: 5th March 2025
Elizabeth C's avatar
Elizabeth C

Highway robbery

1
Renewal premium increased by an additional £613. Been a customer for a number of years and called Saga. Best they could do for me is to reduce by £50.00. Checked around and for same cover have taken a new policy elsewhere at an increase of £20 pa. 2 family members have Saga insurance and if they are quoted such a massive increase they took will go elsewhere. Reviewed on: 5th March 2025
Sylvia K's avatar
Sylvia K

Renewing house insurance

1
Saga (and their underwriters) should be avoided. They declined to renew our house insurance on the day it expired having previously bombarded us with emails with questions about the property, many of which were repeated and some of which were imposible to answer. Even the Saga agents I spoke to were embarrassed. Reviewed on: 27th November 2024
Ian P's avatar
Ian P

Avoid Avoid

1
When making a claim, I was met with an Irish team of arrogant, passive aggressive people who all they done was put up barriers regarding my claim I would not recommend SAGA to anyone. In fact I would say avoid at all cost. Reviewed on: 15th November 2024
STUART L's avatar
STUART L

GREAT DISCOUNT.

5
I CONTACTED SAGA WHEN MY RENEWAL WAS DUE AND THEY GAVE ME £30 OFF THEIR RENEWAL PRICE Reviewed on: 6th October 2024
Shirley B's avatar
Shirley B

Avoid this company at all costs

1
My current home insurance cost £384 with Saga. Initially I was pleased. I made no claims at all this year. 4 years ago with another insurer I had had to make a claim when my oil tank split. This was resolved with no problems and was on my record when I joined Saga this year. This year my renewal quote was £3750!! Why? Reviewed on: 10th September 2024
Diane W's avatar
Diane W

Excellent company

5
Been with saga for years and would never dream of going to another company, great customer service, and deals with your claims pretty fast and sufficient , overall, an excellent company , Reviewed on: 4th September 2024
Andrew Cowley 's avatar
Andrew Cowley

Easy to buy online for me as an elderly person.

5
Easy to buy online for me as an elderly person. They are happy to discus what is rigjt for me and helpful when things go wrong Reviewed on: 24th August 2024
Catherine Warburton's avatar
Catherine Warburton

all ok. good service

5
all ok. good service. prefab house insurance is specialised and expensive, best price was found with Saga Reviewed on: 23rd August 2024
Bernard Robinson's avatar
Bernard Robinson

Good rates for older people.

3
Good rates for older people. To be honest, so far I haven't needed their help, but I've heard they are efficient and sympathetic to claimants. Reviewed on: 23rd August 2024
MJM's avatar
MJM

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