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Saga: Home Insurance reviews

Name: Home Insurance
Rating: 4.81 (2634 reviews)

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4.63

Based on 2,634 reviews, last reviewed 5th Mar 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

GREAT DISCOUNT. I CONTACTED SAGA WHEN MY RENEWAL WAS DUE AND THEY GAVE ME £30 OFF THEIR RENEWAL PRICE Reviewed on: 6th October 2024

Latest lowest rating:

1

Woefully poor emergency claims experience We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about b... Read more Reviewed on: 5th March 2025

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About this product

Are you looking for a new home insurance policy? Check out the reviews on Smart Money People to gain insight into your potential new provider. Our Saga home insurance reviews are left by genuine existing customers to help you make an informed decision when taking out your policy.

Saga offers a variety of insurance products, with a range of home insurance policies to choose from. You can purchase individual contents and buildings insurance policies, or combine th...

Saga Home Insurance reviews (2634)

Review of the Saga, Home Insurance:

Awful customer service

tried 9 times to cancel my fathers home insurance due to the huge increase in premium, could never get through. They sent a letter saying they couldnt take premium due to outdated bank details then took it anyway!! as the bank allowed them to do so. Kept trying to contact them still couldnt get through so raised a complaint and it has currently taken nearly 2 months to get anywhere close to getting a refund and now they are demanding further details. They use confusing and bu... Reviewed on: 16th November 2023

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you th... Reviewed on: 5th March 2025

Highway robbery

Renewal premium increased by an additional £613. Been a customer for a number of years and called Saga. Best they could do for me is to reduce by £50.00. Checked around and for same cover have taken a new policy elsewhere at an increase of £20 pa. 2 family members have Saga insurance and if they are quoted such a massive increase they took will go elsewhere. Reviewed on: 5th March 2025

Renewing house insurance

Saga (and their underwriters) should be avoided. They declined to renew our house insurance on the day it expired having previously bombarded us with emails with questions about the property, many of which were repeated and some of which were imposible to answer. Even the Saga agents I spoke to were embarrassed. Reviewed on: 27th November 2024

Avoid Avoid

When making a claim, I was met with an Irish team of arrogant, passive aggressive people who all they done was put up barriers regarding my claim I would not recommend SAGA to anyone. In fact I would say avoid at all cost. Reviewed on: 15th November 2024

GREAT DISCOUNT.

I CONTACTED SAGA WHEN MY RENEWAL WAS DUE AND THEY GAVE ME £30 OFF THEIR RENEWAL PRICE Reviewed on: 6th October 2024

Avoid this company at all costs

My current home insurance cost £384 with Saga. Initially I was pleased. I made no claims at all this year. 4 years ago with another insurer I had had to make a claim when my oil tank split. This was resolved with no problems and was on my record when I joined Saga this year. This year my renewal quote was £3750!! Why? Reviewed on: 10th September 2024

Excellent company

Been with saga for years and would never dream of going to another company, great customer service, and deals with your claims pretty fast and sufficient , overall, an excellent company , Reviewed on: 4th September 2024

Easy to buy online for me as an elderly person.

Easy to buy online for me as an elderly person. They are happy to discus what is rigjt for me and helpful when things go wrong Reviewed on: 24th August 2024

all ok. good service

all ok. good service. prefab house insurance is specialised and expensive, best price was found with Saga Reviewed on: 23rd August 2024

Good rates for older people.

Good rates for older people. To be honest, so far I haven't needed their help, but I've heard they are efficient and sympathetic to claimants. Reviewed on: 23rd August 2024

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