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Santander: Basic Current Account reviews

Name: Basic Current Account
Rating: 3.91 (298 reviews)

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3.88

Based on 298 reviews, last reviewed 7th Mar 2025

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

21%

14%

12%

Latest highest rating:

4

Excellent Banking with Santander I have been with Santander from when they started here. They have always been helpful. They email if they think that something is suspicious on my acc... Read more Reviewed on: 7th March 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

Santander Basic Current Account reviews (298)

Review of the Santander, Basic Current Account:

Suits my needs

Suits my needs, no fees at all... Had for a few years and they throw lots of great deals at me i.e. low interest loans, credit cards etc so cannot fault! Reviewed on: 22nd November 2019

Helpful Staff

In store staff are great when you have a query or problem. Reviewed on: 8th June 2017

Left

Left due to wouldn't give me online access Reviewed on: 30th May 2017

Excellect service

I've always had brilliant customer service from Santander. They always carry out extra security checks for some purchases, which puts my mind at rest that they are looking after me and my money Reviewed on: 29th April 2017

Poor unhelpful

Never seem to care wanting you off phone as quick as possible Reviewed on: 28th April 2017

Good free account

Easy to use, staff helpful and understanding Reviewed on: 17th April 2017

Hiked up overdraft charges

Works fine, no actual problems on a day to day basis, but be warned, if you have an overdraft Santander will squeeze a monthly charge of around 30 quid out of you. Reviewed on: 4th April 2017

Brilliant bank account

No overdraft to worry about, helpful customer service,and if you sign up to online banking,you can also get cash back with some retailers too. Reviewed on: 15th March 2017

the best bank with a fabulous customer service

profesional team,and very good customer services Reviewed on: 17th February 2017

Santander current account

Okay. Nothing special. Thinking of switching from this bank due to appalling savings returns. Reviewed on: 12th February 2017

Every Days a Santander Day !!

Never seem to get the ," WOW " feeling in my local branch, Experience a few " Wronge information " given to me , Staff are very quick to blame others , rather than resolve to a good outcome for the customer..... Santander Smiles where are you ?? let's get back to improving basic customer service that exceeds expectations !! Reviewed on: 12th February 2017

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