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Santander: Basic Current Account reviews

3.90
Based on 300 reviews, last reviewed 2nd Apr 2025
500% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
50%
See only 4 star reviews
21%
See only 3 star reviews
14%
See only 2 star reviews
3%
See only 1 star reviews
12%

Latest highest rating:

5

Happy & content I’ve been with Santander from day one opening an account and have never had an issue or reason to leave. Online banking is easy and handy to use. Woul... Read more Reviewed on: 2nd April 2025
Jodi Oliver's avatar
Jodi Oliver

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025
James b's avatar
James b

About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

Santander Basic Current Account reviews (300)

Review of the Santander, Basic Current Account:

Seems like a great service

4
Their reviews and testimonials from other customers have made me consider switching to their services. Reviewed on: 9th October 2014

All the staff are friendly polite and professional

4
All the staff are friendly polite and professional Reviewed on: 26th May 2024

Professional! Efficient! Courteous!

5
I find the Santander staff that I have spoken to to be knowledgeable, efficient and very helpful in all areas of my queries, advice and assistance. So much so, that my partner and daughter are now Santander customets too! Reviewed on: 24th May 2024

current account switcher here, smooth experience and...

5
current account switcher here, smooth experience and great benefits Reviewed on: 24th May 2024

Staying with them for many years, very good service,...

5
Staying with them for many years, very good service, very good rates Reviewed on: 24th May 2024

I use them my daughter has a 123 account with them e...

5
I use them my daughter has a 123 account with them easy to use on line and every time I have contacted them been quick and easy Reviewed on: 24th May 2024

My experience with Santander is good,although my dea...

5
My experience with Santander is good,although my dealing are all online,by phone or through the app,I can’t remember the last time I went into a branch. It’s not been in the last five years that I have been in a branch. Reviewed on: 15th April 2024

Glad I’m soon leaving.

1
Awful experiences most of the time. In making simple transactions in the bank the queues are disgusting. Staff stood around waiting for queue to get bigger before then serving. Security questions great but the incessant questions going way beyond are unnecessarily intrusive. Branches shutting down and basic things can’t be done in the machine and needs queuing for. Then having to repeat things over and over again because of lack of listening. Just overall never been a good experience with this bank. Glad I moved banks for most of my savings. Reviewed on: 10th April 2024

zero customer service

1
my account was suspended until I answered what appeared to be a marketing questionaire. Reviewed on: 13th March 2024

Very basic account.

3
Very basic account. No frills or interest payments. Reviewed on: 20th February 2024

Good bank, great customer service always helpful.

5
Good bank great customer service always helpful Reviewed on: 15th February 2024

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