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Santander: Basic Current Account reviews

3.90
Based on 296 reviews, last reviewed 27th Feb 2025
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
50%
See only 4 star reviews
21%
See only 3 star reviews
14%
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3%
See only 1 star reviews
12%

Latest highest rating:

4

Standard no frills current account. Standard no frills current account. Online banking is easy enough to use. Reviewed on: 27th February 2025
JP's avatar
JP

Latest lowest rating:

1

Avoid having a bank with Santander You cannot make payments above £2000. Even if your payment limit it set to higher they will block your account. They make you call them but don’t have... Read more Reviewed on: 13th February 2025
Al's avatar
Al

About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

Santander Basic Current Account reviews (296)

Review of the Santander, Basic Current Account:

Helpful Staff

4
In store staff are great when you have a query or problem. Reviewed on: 8th June 2017

Santander Bank

5
Good bank to deal with, helpful an friendly staff who always provide excellent customer service. Reviewed on: 24th August 2023

Serves its purpose.

3
As above but why have so many words in a review Reviewed on: 16th July 2023

Good

3
Good customer service great staff Reviewed on: 11th July 2023

Excellent professional knowledgeable staff

5
A few recent interactions with my local branch where the team took the time to explain things to me in detail. I had a small issue and the staff couldn't have been more courteous and helpful. This reminded me why I have been a customer of theirs for nearly 40 years. Reviewed on: 6th June 2023

excellent product

5
excellent product and the digital app is great too, especially the fraud warnings Reviewed on: 1st June 2023

Diabolical

1
Extremely poor service.. telephone banking is a disgrace.. Reviewed on: 19th May 2023

Amazing bank

5
I get satisfaction and peace of mind knowing that my money is safe with Santander. Reviewed on: 11th April 2023

Fantastic

5
I cannot express enough my satisfaction in santander. From being able to do everything on the cash point, deposits, cheques, transfers and they have them outside the branch which is so convenient after closing time. I have had this account now for 12 years and wont consider changing. Reviewed on: 11th April 2023

Standard but not great service

4
Too many branches closed and frequent issues with card Reviewed on: 11th April 2023

Good Online banking

5
Secure, Easy to navigate, Multitude of products all with very clear and simplistic use Reviewed on: 11th April 2023

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