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Scottish Building Society: Mortgages reviews

4.64
Based on 347 reviews, last reviewed 3rd Feb 2025
17% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
75%
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18%
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4%
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2%
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1%

Latest highest rating:

5

I just like them and I felt the need to say it. I just like them and I felt the need to say it. I like how I'm not trying to tell a robot what I am calling about. I like the wait times when I call u... Read more Reviewed on: 3rd February 2025
Karl H's avatar
Karl H

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024
Chris Kelly's avatar
Chris Kelly

About this product

Securing your dream home is the goal, but finding the perfect mortgage is an important step along the way. We collect Scottish Building Society mortgage reviews from existing borrowers to help you make an informed decision.

Scottish Building Society is the oldest remaining building society in the world, offering a range of mortgage products. Before taking out a mortgage product, make sure that you’re confident that you understand the terms, conditions and interest rates. Always consult the lender or an independent advisor if you’re unsure or have any questions.

Are you looking for a mortgage with Scottish Building Society? Read the reviews on Smart Money People to find out what existing customers have to say about their experiences. Learn which mortgage product they have and how satisfied they have been throughout the term. Find out how well the lender has kept borrowers updated with any mortgage news and changes. Learn all of this and more in our Scottish Building Society mortgage reviews.

Have you got a mortgage with Scottish Building Society? Share your experience with others on Smart Money People. Tell us about the application process: was it easy to understand? Did you have any unusual circumstances that made it difficult to find the right lender? How would you rate Scottish Building Society’s customer service? Would you recommend the lender to family and friends? Whether good or bad, write a Scottish Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Scottish Building Society Mortgages reviews (347)

Review of the Scottish Building Society, Mortgages:

Old school service but in the best way.

5
Old school service but in the best way. Personal touch and friendly customer service. Reviewed on: 28th December 2024

Scottish Building Society Branch Review

5
We had our mortgage for the house of Reviewed on: 13th March 2023

Scottish Building Society Branch Review

5
I felt that the Scottish Building Society considered my application in a fair and individual way. Reviewed on: 13th March 2023

Good process

5
Easy process with updates along the way. Good discounted rates. Reviewed on: 10th March 2023

Excellent Service

5
As per title, SBS have been fantastic dealing with our mortgage for our new home. Due to rising rates, we were concerned that our new build wouldn’t be ready before the expiration of the offer. After discussions back and forth, we managed to get everything finalised and handover happened very quickly. Would highly recommend. Reviewed on: 9th March 2023

Scottish Building Society Branch Review

5
Friendly, efficient service from staff in the Glasgow office - particularly Kay. Reviewed on: 9th March 2023

Reasonably good experience but it took too long!

2
Started in September and completed in December. This is two months too long and the whole process could have been sorted much earlier. Requesting information specific for Scotland and I live in Derbyshire...just didn't seem anyone had a handle or took responsibility for my re-mortgage. So my experience wasn't the best and cost me £1200 in additional mortgage payments made a full interest rate while this deal was sorted. Reviewed on: 13th February 2023

Great communication!

5
Extremely easy to get a hold of someone for help, great line of communication. Reviewed on: 10th February 2023

Great

4
Easy and fast process! No problems whatsoever, definitely recommend. Reviewed on: 10th February 2023

Process was hard work, slow and no online presence

2
Your process required a huge amount of financial evidence, including personal questions (eg why are you sending £50 to your mum a week?) Despite being a very affordable borrowing. I have had many mortgages in the past and this was the most information I have ever had to produce. Your legal team were very slow and obviously working to a tight margin, pushing most of the work onto us as clients. Their process cost us 2 weeks unnecessary delay in completion costing us hundreds of pounds at SVR. My complaint to S&M received a very weak reply ie we are very busy at the moment and your case handler has been off sick. It would also be good to be able to view our balance online. The fact you contacted my husband for feedback despite me having dealt with the whole process is also very disappointing. Reviewed on: 7th February 2023

Mortgage

5
Our mortgage went through without any hassle. Set up etc. went smoothly. Reviewed on: 7th February 2023

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