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Scottish Building Society: Mortgages reviews

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4.66
Based on 365 reviews, last reviewed 30th Jul 2025
60% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
75%
See only 4 star reviews
18%
See only 3 star reviews
4%
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2%
See only 1 star reviews
1%

Latest highest rating:

5

I needed assistance regarding title deeds and Katie... I needed assistance regarding title deeds and Katie has taken the relevant details to pass onto the relevant department in order to give me an appropr... Read more Reviewed on: 30th July 2025
Fiona H's avatar
Fiona H

Latest lowest rating:

2

The application process is very outdated The application process is very outdated and of a legacy nature. Everything seems to be done via post with no modern online elements like other lender... Read more Reviewed on: 10th June 2024
Chris Kelly's avatar
Chris Kelly
Visit provider site Read all reviews See your review

About this product

Scottish Building Society have been helping people buy properties in Scotland since 1848.

Scottish Building Society mortgages are available for remortgages, self-builds, holiday lets, retirement interest only, entrepreneurs and standard residential loans.

Scottish Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Mortgages reviews (365)

Review of the Scottish Building Society, Mortgages:

Very good to deal with and with good rates

4
Been dealing with the society for helping with my new build Reviewed on: 10th March 2022
SBS Member Feedback's avatar
SBS Member Feedback

Everything went smoothly with the mortgage, app wor...

4
Everything went smoothly with the mortgage, app works well and cus69mwr advisors were polite and knowledgeable. Reviewed on: 15th May 2025
Che L's avatar
Che L

Good experience

4
Overall a good experience, but took quite a long time to give a decision Reviewed on: 15th May 2025
Bev's avatar
Bev

Overall a good experience

4
Speed of loan approval could be improved though I think this is symptomatic of the industry/process as a whole, not just Scottish Building Society Reviewed on: 29th April 2025
Simon's avatar
Simon

A mortgage provider that has a friendly, human touch!

5
As first time buyers, we found Scottish Building Society made the whole process of getting our mortgage simple, efficient and friendly. They definitely have the human touch over other mortgage providers and our broker, who has vast experience in the industry, assured us we'd be in good hands with Scottish. Reviewed on: 26th April 2025
Emma K's avatar
Emma K

Super friendly and helpful!

5
Recently took out a mortgage with SBS as a first time buyer & the staff I've spoken to have been super friendly and always eager to help in any way that they can which has been great! Reviewed on: 25th April 2025
Keith W's avatar
Keith W

The whole experience was smooth throughout and I was...

5
The whole experience was smooth throughout and I was kept informed of the progress without having to ask for updates. Reviewed on: 24th April 2025
Barry M's avatar
Barry M

Overall a good experience

4
All completed in time. Underwriting experience pretty straightforward. Some delays in this process was only negative in whole experience, but our independent mortgage adviser kept on top of things and us informed throughout, so no complaints. Reviewed on: 9th April 2025
Richy m's avatar
Richy m

I've had my mortgage with the Scottish Building Soci...

5
I've had my mortgage with the Scottish Building Society for a number of years. Everything has gone so smoothly. On the one occasion I needed to contact them, to arrange an overpayment, their customer service was brilliant. Reviewed on: 4th March 2025
Seamus's avatar
Seamus

I just like them and I felt the need to say it.

5
I just like them and I felt the need to say it. I like how I'm not trying to tell a robot what I am calling about. I like the wait times when I call usually less than 30 seconds. I like how simple it is to renew my mortgage on to a new deal when my current one expires. Some of the advisors speak Scottish so there can be a bit of a language barrier but other than that friendly, quick and just really good. Reviewed on: 3rd February 2025
Karl H's avatar
Karl H

Efficient and stress-free

5
Fast and efficient service and would recommend to anyone. Reviewed on: 22nd January 2025
E M's avatar
E M

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