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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1750 reviews)

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4.82

Based on 1,750 reviews, last reviewed 29th Nov 2024

30% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

In branch service review Polite staff, patient, and everything explained clearly. Reviewed on: 29th November 2024

Verified source

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1750)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

Reassuring, helpful, friendly

Excellent welcome pack and all the documents enclosed. Follow-up by the manager too which was reassuring. Reviewed on: 21st November 2024

Trustworthy, efficient, value

Helpful, friendly and efficient staff. Reviewed on: 20th November 2024

Good so far

Would like to be able to view all my accounts online. Reviewed on: 19th November 2024

Great

Easy to talk to a member of staff either by phone or face-to-face. Reviewed on: 18th November 2024

On top form

For me it was great, I could do my ISA over the phone or post just as easy (as we all can't use mobiles/laptops), I'm over 80 now so I can't do saving online. The lady I spoke to twice was clear to understand and explained it easy, so I found the experience just great. Reviewed on: 18th November 2024

Very professional organisation

All staff friendly and will go that little bit extra to help. The staff in Troon are 100% and Lorraine in the Glasgow branch is extremely helpful and courteous. More member activities would be good. Reviewed on: 15th November 2024

Kind, efficient, friendly

Always so helpful in branch - I like to have face-to-face contact and am not so keen on online. Reviewed on: 13th November 2024

In branch service review

I only dealt with the Society online. I feel the online presence could be better designed - it certainly did not appeal to the eye, a little bit clunky to use. Reviewed on: 13th November 2024

Easy to use

As I am hearing impaired it is important to me that I can speak face-to-face as a client. Also that we are the customers and not shareholders. Reviewed on: 12th November 2024

Scottish, helpful, efficient

Experience with SBS is totally positive. Minor irritation is that you call branches "relationship centres". Reviewed on: 12th November 2024

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