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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1839 reviews)

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4.82

Based on 1,839 reviews, last reviewed 31st Jan 2025

29% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Traditional, Scottish, honourable Have always loved and valued the Scottish Building Society. A rare service nowadays in Scotland. Disappointed that you no longer have a satellite offi... Read more Reviewed on: 31st January 2025

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Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1839)

Review of the Scottish Building Society, Savings:

Just opened up a Cash ISA.

Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening the account to receiving my login information so that I can move funds in. You only have 14 days in which to do so and I've already wasted a week. The service desk promised to email me the account details and never did. To transfer an existing ISA into this account you need to manually download and complete a Transfer Form and post it to them - others do this online and all completed within 24 hours! No confirmation that they received the form so I don't know if it will move across - time will tell! Another call tomorrow I think. When it did finally arrive, their account information letter is not very clear. To transfer funds in from your bank they detail 2 account numbers are required, one for the company and a unique one for your actual account. They don't make it clear which the second account number is for as it just says "Your account number". Obvious when you know the answer, but the letter could simply say "Your unique SBS account number found at the top of page 1". So their business practices seem to be as they were in the 1980s! Not impressed and wont be using them again. One positive, their interest rate is competitive. Reviewed on: 6th November 2024

Professional, efficient, helpful

I was able to see a staff member almost immediately in the branch. The whole process of opening a savings account was simple, dealt with efficiently and swiftly, yet professionally. The follow-up paperwork arrived a few days later, with my passbook - big thumbs up for the latter! Staff listened to my requirements and did not try to sell me an inappropriate product. Reviewed on: 7th August 2024

Friendly, efficient, knowledgeable

Carry on as you are. Better rate of savings interest rate would be a plus. Reviewed on: 7th August 2024

Excellent, considerate, helpful

Seamless savings transactions. Friendly, knowledgeable staff. Reviewed on: 7th August 2024

Helpful, friendly and secure

Friendly service, no hard-sell and most importantly, have kept my money safe in this account for 26 years!. Reviewed on: 29th July 2024

Friendly, knowledgeable, polite

Very friendly staff who always give great customer service. Reviewed on: 29th July 2024

A good experience

I was attended by staff who dealt with my request confidently and professionally. In these days it is refreshing that we still have an office to walk into rather than be dealt by a series of banal questions which are on a website and have little relevance. Reviewed on: 29th July 2024

Good, efficient and easy to deal with

Good and efficient service. Easy to operate the account. I dealt with post and phone only. Reviewed on: 29th July 2024

What I needed

Everything went very smoothly and the person I spoke to on the phone was very knowledgeable and helpful. Reviewed on: 29th July 2024

Efficient, friendly and welcoming

Great advice over the phone, very helpful in Fredrick St. Edinburgh branch. Warm welcome and very easy to talk to. Reviewed on: 29th July 2024

In branch service review

I was made aware of the SBS because one of my Scottish cousins works for you. Living in the SW of England I was previously unaware. The only thing that could be improved from my point of view is to have staff in large print as I am visually challenged. Reviewed on: 29th July 2024

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