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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3435 reviews)

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4.91

Based on 3,435 reviews, last reviewed 1st May 2026

86% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Visited branch today and Audrey was very helpful in... Visited branch today and Audrey was very helpful in assisting me with investing my existing ISA into a new Fixed ISA, very satisfied with the service Reviewed on: 1st May 2026

Verified source

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3435)

Its crap and well below standard

Its crap and well below standard Reviewed on: 25th September 2024

Approachable, dependable, local

Always feel reassured that I can go into the branch, face-to-face, and ask about things. Reviewed on: 24th September 2024

Caring, respectful, friendly

I like the atmosphere and friendliness of the staff. Improvements could be to provide piggy banks to encourage savings. Reviewed on: 24th September 2024

Friendly, helpful, efficient

My experience with SBS has been characterised by first class service and support. I have found the staff in the Aberdeen office friendly, helpful and a great pleasure to do business with. They have all been excellent. Telephone assistance from main offie has also been good. (Possible longer opening hours?). Reviewed on: 23rd September 2024

Fair and reliable

Super friendly and helpful staff. Perhaps product rates could be more competitive?. Reviewed on: 23rd September 2024

Friendly, efficient, straightforward

We received very good service at the branch. We have a branch relatively locally (Glasgow and Troon) - we feel that the SBS caters for all ages and needs. We like the fact you are returning passbooks, both for ease of use and to avoid use of plastics. We are happy to be members of SBS. Reviewed on: 23rd September 2024

Personal touch

I like the face-to-face experience they provide. Reviewed on: 23rd September 2024

Efficient, welcoming, advice

Helpful, friendly staff. Town centre access. Range of options to invest money. Reviewed on: 23rd September 2024

Reliable, approachable, competitive

I didn't realise you had other branches. It's confusing when you write to one and part of your request is dealt with elsewhere by a different person who does not have the full story. Reviewed on: 23rd September 2024

Just what's expected

All one would expect - a return to my youth for service. Reviewed on: 23rd September 2024

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