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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3222 reviews)

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4.90

Based on 3,214 reviews, last reviewed 16th Mar 2026

22% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

First Rate Service with a Smile Audrey, the teller could not have been more helpful and pleasant throughout my time in the Galashiels branch. She gave me clear information and helpe... Read more Reviewed on: 16th March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3222)

Local, informative, helpful

Staff were very helpful and precise with all their information. Reviewed on: 27th June 2024

Friendly, helpful, efficient

Easy and straightforward to open new ISA. No appointment and no lengthy talk of video to go through. Reviewed on: 27th June 2024

Welcoming, helpful, efficient

Face-to-face, young teller was very helpful and efficient. Reviewed on: 27th June 2024

Efficient, courteous, approachable

Representatives are knowledgeable, courteous and provide a high quality service. Reviewed on: 21st June 2024

Friendly, approachable, efficient

I like being able to go into lcoal branch to discuss business. Reviewed on: 21st June 2024

Helpful, friendly, knowledgeable

I like it because it offers a passbook and I do not have to use the internet. One small complaint - the desk I sat at was blocked in on my side so it was difficult to sit at. Reviewed on: 21st June 2024

Accessible, friendly, helpful

Like - accessible; branches and access to them; can call branch direct - no call centres; staff know me (Galashiels branch mainly). Could be better - interest rates. Reviewed on: 21st June 2024

Super and straightforward

Personal service and I prefer their passbooks. Reviewed on: 21st June 2024

Old-fashioned excellence

Personal service is excellent at Inverness branch, and the telephone assistance. Reviewed on: 17th June 2024

In branch service review

Your representative was friendly and welcoming. She was helpful, knowledgeable about products and advised us of suitable accounts for us. Also, it is good to be able to speak to someone face-to-face. Reviewed on: 17th June 2024

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