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Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.91
Based on 3,435 reviews, last reviewed 1st May 2026
86% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Visited branch today and Audrey was very helpful in... Visited branch today and Audrey was very helpful in assisting me with investing my existing ISA into a new Fixed ISA, very satisfied with the service Reviewed on: 1st May 2026
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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026
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JENVY
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3435)

Local, personal, friendly

5
I particularly like 'face-to-face', in-branch transactions. I am 77 years old, and do not like using the internet or phone for financial transactions. My only internet access is at the local library - a public place - therefore high-risk. Your staff are friendly and helpful. Reviewed on: 20th September 2024
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Outstanding, helpful, efficient

5
Staff are always so helpful and it's great to talk to someone on the phone - long may that continue. Reviewed on: 20th September 2024
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In branch service review

5
Very quick to answer phone queries, no waiting. Reviewed on: 18th September 2024
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Friendly, efficient, professional

5
Lovely customer service, fast, efficient and professional from walking though the door to receiving my passbook. Reviewed on: 18th September 2024
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In branch service review

5
Local branch - friendly staff with knowledge of products. Reviewed on: 18th September 2024
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In branch service review

5
Change of phone number was said quickly and I had to try 4 times before getting full number. Reviewed on: 18th September 2024
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Friendly, helpful, listens

5
Polite, listens, advises, informative. Reviewed on: 17th September 2024
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Responsive, helpful, friendly

5
I like being able to speak to helpful, real people. Competitive rates too. Reviewed on: 17th September 2024
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First class service

5
Staff always friendly and attentive. Reviewed on: 11th September 2024
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Dependable and conservative

4
New passbook did not specify the duration or interest rate of my new 2-year fixed rate ISA. This is a backwards step from previous practice. Reviewed on: 11th September 2024
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