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Scottish Building Society: Savings reviews

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4.84
Based on 2,249 reviews, last reviewed 16th Jun 2025
6% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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See only 5 star reviews
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10%
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1%
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Latest highest rating:

5

Helpful, caring support at SBS I was widowed a year ago and have received considerate treatment in sorting out our joint accounts. On this visit I was updating accounts for my grand... Read more Reviewed on: 16th June 2025
M A McNeil's avatar
M A McNeil

Latest lowest rating:

2

Behind the times Long wait for mail. Poor online process. Behing the times. Reviewed on: 23rd May 2025
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (2249)

Overall very satisfied

5
We were transferring a matured ISA from another provider, we found the staff at SBS very helpful and we were offered a better rate for a one-year fixed ISA. Reviewed on: 26th February 2025

Local, friendly, Scottish

5
I like dealing with a local building society, have always found the staff eager to help and they do not rush me. I also liked the informative afternoons about money scams and what to look out for. Maybe you could have some more info afternoons. Reviewed on: 26th February 2025

Excellent customer service

5
The service I received from Lorraine and Kathlen in the Galashiels branch was exemplary. Efficient, courteous and friendly - I cannot compliment them enough. Reviewed on: 26th February 2025

Efficient, helpful, friendly

5
Reinvestment in fixed rate ISA was straightforward. Good service. Reviewed on: 25th February 2025

Customer service excellent

5
Prompt response with the ability to meet the customer's needs. Reviewed on: 25th February 2025

Excellent customer service

5
Competitive interest rates. Good customer service. Excellent. Reviewed on: 25th February 2025

Personal service given

5
Face-to-face assisting with SBS employee. I was not told to just look online to find out about ISA accounts. Reviewed on: 25th February 2025

Accessible, friendly, helpful

4
I like fact members get better rates. I like fact it is a Scottish building society, I like fact there are branches to be able to go into. I like fact I can speak with staff at my branch and they know me, I like the fact the staff are all so very helpful, I like the fact the staff stick to my instructions. Could do with a little more interest - keep pace with inflation. Reviewed on: 25th February 2025

Helpful, professional, friendly

5
Always same person on the desk out front. Friendly, helpful, professional, clear instructions and keep Shirley in the Inverness branch. Reviewed on: 25th February 2025

In branch service review

5
Wish there was still a local branch. I'm always nervous using the postal service and worry that things will go missing. Otherwise I am really pleased with the service and very happy. Reviewed on: 24th February 2025

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