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Scottish Building Society: Savings reviews

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4.84
Based on 2,249 reviews, last reviewed 16th Jun 2025
7% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Helpful, caring support at SBS I was widowed a year ago and have received considerate treatment in sorting out our joint accounts. On this visit I was updating accounts for my grand... Read more Reviewed on: 16th June 2025
M A McNeil's avatar
M A McNeil

Latest lowest rating:

2

Behind the times Long wait for mail. Poor online process. Behing the times. Reviewed on: 23rd May 2025
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (2249)

Clean, quick, ideal

5
Troon - quick, clean, ideal conditions for us. Reviewed on: 28th February 2025

In branch service review

5
Staff very helpful. Member of staff telephoned but couldn't get through to me so subsequently emailed and I received the information I needed. Reviewed on: 27th February 2025

Welcoming, efficient, knowledgeable

5
Transfer of ISA from YBS to new ISA with Scottish Building Society was explained then executed fully and efficiently by staff. Reviewed on: 27th February 2025

Personal, professional, competitive

5
Good range of savings products with better interest rates for longer standing customers. Feels like a far more personal service. I like being able to speak to a smaller team who are always polite, professional and helpful. Reviewed on: 27th February 2025

Welcoming, efficient, knowledgeable

5
Our first dealings with the Society were to move an ISA to the Society from YBS and also to open a savings account. All this business was conducted with efficiency and a pleasant manner. Reviewed on: 27th February 2025

In branch service review

5
The ISA interest rates are good-ish, the explanatory information is clear and simple to follow, the phone contact is courteous and easy to contact and the staff well-briefed and knowledgeable. Email contact is prompt in response and helpful. Overall I felt my custom was valued (I was a little surprised not to have an account update at the end of the financial year though). Reviewed on: 27th February 2025

Helpful and efficient

5
Made to feel very welcome. The lady we spoke to listened to ur request and explained everything thoroughly to us prior to changing our accounts. Reviewed on: 26th February 2025

Friendly, safe, dependable

5
Very friendly and efficient. Decent range of savings at competitive interest rates. Other banks and building societies have similar rate, some are slightly better but we like the Scottish Building Society ethos. Reviewed on: 26th February 2025

Easy to understand

5
Very easy to talk to, make you feel at home, very pleasant to deal with. I would recommend them to anyone. Reviewed on: 26th February 2025

Helpful, efficient, and Scottish

5
Helpful friendly staff - actual, real people! Your Galashiels office is local and convenient. Interest rates are fair. Reviewed on: 26th February 2025

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