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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2057 reviews)

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4.83

Based on 2,057 reviews, last reviewed 22nd Apr 2025

46% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

4

Opening an online ISA not to easy.. Opening an online ISA proved not to be as easy as I had hoped. Once application is done you need to wait on post delivering your account and logon de... Read more Reviewed on: 22nd April 2025

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (2057)

Review of the Scottish Building Society, Savings:

Opening an online ISA not to easy..

Opening an online ISA proved not to be as easy as I had hoped. Once application is done you need to wait on post delivering your account and logon details. Then to transfer an existing ISA to my new SBS ISA required downloading a ISA transfer form, filling it in and they requested 'posting' form. All this takes a lot of time, I called and managed to get a very helpful person on the help desk who gave me an email address, I then scanned my ISA transfer form and emailed details to SBS. I have been taking out ISAs for a number of years and normally all transactions and transfers are done online. Scottish BS must lose customers with their cumbersome methods, I nearly gave up think I would run out of time with my existing ISA maturing date fast approaching. However I have emailed the form and fingers crossed all will be well. Reviewed on: 22nd April 2025

Queue free, helpful, friendly

No queues. 30 minute queue at RBS but no waiting in SBS. Reviewed on: 21st March 2025

Friendly honest value

As always, good advice given and friendly, helpful service. I really appreciate a face-to-face facility. Nothing ever seems to be too much trouble for staff in this branch. Only improvement would be to have an office closer, we have to travel 90 mins to reach one. Reviewed on: 19th March 2025

Friendly, efficient, fast

Telephone answered quickly and staff were knowledgeable and helpful, and all forms were sent by email that same day. Reviewed on: 19th March 2025

Awesome and friendly

The girls are so nice and friendly, always make you feel comfortable. Makes it so easy face-to-face and be able to speak with someone. Please don't change. Reviewed on: 19th March 2025

In branch service review

Like - in-branch privacy, tables and seating available, proper view of paperwork, local branch convenience. Not liked: internet banking for savings accounts. Reviewed on: 18th March 2025

Helpful, tidy, efficient

Always helpful and friendly, pointing out options without being pushy. Being in town obviously is the priority. Reviewed on: 18th March 2025

Reliable, accessible, informative

I appreciated the ability to open a cash ISA by post. Reviewed on: 18th March 2025

Trustworthy, reliable, friendly

The personal touch builds confidence and trust. Reviewed on: 18th March 2025

Local, helpful, value

Lovely to have a local branch with friendly staff. Reviewed on: 18th March 2025

Genuine, honest, trustworthy

Your prompt answering of the phone is very refreshing and shows you truly care about customers. Reviewed on: 17th March 2025

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