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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.84 (1839 reviews)

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4.82

Based on 1,839 reviews, last reviewed 31st Jan 2025

30% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Traditional, Scottish, honourable Have always loved and valued the Scottish Building Society. A rare service nowadays in Scotland. Disappointed that you no longer have a satellite offi... Read more Reviewed on: 31st January 2025

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Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (1839)

Review of the Scottish Building Society, Savings:

Friendly and efficient

I have never had any type of account with you. I decided to open one as you are situated in the town centre and easy to get to. Shannon was helpful and explained everything to me, it was also lovely to see Natalie again whom I know in another Society. Always polite and helpful. Reviewed on: 4th September 2024

Reliable, solid, competitive

Patient, understanding and helpful. Could try to use only electronic verification for new customers initially as most competitors do, it makes it less onerous to try and become members/customers as there are less hoops to jump through. Reviewed on: 4th December 2024

Helpful and understanding

Had to make various telephone calls because I had changed my mind with regard to my instructions. Found all staff to whom I spoke very helpful and sorted everything out for me and all went exactly as I wanted. Reviewed on: 4th December 2024

Great local service

I like the fact that I can go into my local branch and have face-to-face dealings and get advice, if necessary. The Troon branch and staff are excellent. Reviewed on: 2nd December 2024

Friendly and helpful

All my enquiries were dealt with immediately. Reviewed on: 2nd December 2024

Friendly

Local branch in Lanarkshire please?. Reviewed on: 2nd December 2024

Could be better

Kath in Galashiels dealt with my issue after being told by Inverness I could close a 30 day notice account online and aslo calling Friday to ensure this transaction had been processed as received letter stating notice not required. Despite assurances, this was still not done. Not impressed. Reviewed on: 2nd December 2024

Professional, friendly, trustworthy

Please just keep doing what you do so well. Reviewed on: 2nd December 2024

Accessible, professional, reassuring

Available on the high street - invaluable to me. Staff are friendly, smart and approachable. The office is smart and welcoming. Always an overall positive experience when visiting the office and dealing with the staff. Reviewed on: 1st December 2024

Friendly, knowledgeable, easy accessed

The staff are very knowledgeable about the products. Nothing is too much for them, they go the extra mile. They are extremely polite in an easy going way. The front office lacks privacy but you are offered access to a private office if needed. Reviewed on: 1st December 2024

In branch service review

Polite staff, patient, and everything explained clearly. Reviewed on: 29th November 2024

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