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Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.83
Based on 2,057 reviews, last reviewed 22nd Apr 2025
46% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

4

Opening an online ISA not to easy.. Opening an online ISA proved not to be as easy as I had hoped. Once application is done you need to wait on post delivering your account and logon de... Read more Reviewed on: 22nd April 2025
wemweb's avatar
wemweb

Latest lowest rating:

2

Just opened up a Cash ISA. Just opened up a Cash ISA. My wife and I have quite a few ISAs and opening this account was the hardest of them all, by far! Took a week from opening ... Read more Reviewed on: 6th November 2024
Mark J's avatar
Mark J
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Scottish Building Society Savings reviews (2057)

Review of the Scottish Building Society, Savings:

Opening an online ISA not to easy..

4
Opening an online ISA proved not to be as easy as I had hoped. Once application is done you need to wait on post delivering your account and logon details. Then to transfer an existing ISA to my new SBS ISA required downloading a ISA transfer form, filling it in and they requested 'posting' form. All this takes a lot of time, I called and managed to get a very helpful person on the help desk who gave me an email address, I then scanned my ISA transfer form and emailed details to SBS. I have been taking out ISAs for a number of years and normally all transactions and transfers are done online. Scottish BS must lose customers with their cumbersome methods, I nearly gave up think I would run out of time with my existing ISA maturing date fast approaching. However I have emailed the form and fingers crossed all will be well. Reviewed on: 22nd April 2025
wemweb's avatar
wemweb

Today Natalie Macdonald has been the Face of Scottis...

5
Today Natalie Macdonald has been the Face of Scottish Building Society and as such deserves to be awarded 11 out of 10 by her Line Manager. I have been unable to access my online ISA account since February 21st. After four attempts by staff unable to sort the problem Natalie has today resolved the situation with care and understanding Thank you so much Natalie. It has been a very frustrating and trying time. I am a lady of a certain age and Natalie has sorted the situation with care and kindness very quickiy Reviewed on: 12th March 2025
Hazel J's avatar
Hazel J

On our doorstep

5
We enjoy our visits. Very pleasant assistants at Inverness. Reviewed on: 11th March 2025

Competitive, friendly, efficient

5
The range of products available, interest rates which compete favourably with other companies. Being used to dealing with staff in Inverness I find the girls very friendly and efficient in their knowledge of the products. Reviewed on: 11th March 2025

Change of details.

5
I had to call the Society's customer services to resolve my inability to change the details of my linked bank account. The person who answered my call was polite and efficient, although she could not resolve the issue there and then. However, I followed her advice and the issue was successfully resolved within the hour. Reviewed on: 10th March 2025
Simon J's avatar
Simon J

Very efficient staff

5
Easy to communicate. I like the direct person-to-person touch in dealing with your company rather than relying on machines/robots. Reviewed on: 10th March 2025

In branch service review

5
Very friendly, helpful and efficient staff with reasonable rates. The service would be even better if there was a nearer branch. Reviewed on: 10th March 2025

Friendly, knowledgeable, obliging

5
An increase in interest rates would be nice. Reviewed on: 10th March 2025

Knowledgeable, friendly, helpful

5
I like that the staff are friendly and know my name. No question is too much trouble, they are always helpful. Reviewed on: 10th March 2025

Safe and traditional

5
I like the traditional feel, but the online experience is clunky. Reviewed on: 10th March 2025

In branch service review

5
We have only used the building society online. The main thing we like about this place is the fact that transactions are shown in a small book where it is easy to keep track of savings, unlike others where you are sent many pieces of paper yearly which is difficult. Reviewed on: 10th March 2025

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