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Scratch & Patch: Pet insurance reviews

View other Scratch & Patch products
4.70
Based on 102 reviews, last reviewed 14th Aug 2025
8100% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
80%
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14%
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3%
2 star
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

I have an older dog and Scratcb and patch are the be... I have an older dog and Scratcb and patch are the best value for money Reviewed on: 14th August 2025
Jane K's avatar
Jane K

Latest lowest rating:

1

Steer clear!. Absolute joke of a pet insurance company. Took weeks and weeks to try and make up an excuse not to pay out on a claim, even going against experienced ... Read more Reviewed on: 31st July 2025
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GH
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About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

Review Scratch & Patch: Pet insurance now

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Scratch & Patch Pet insurance reviews (102)

Good communication

5
Good communication, good price,many choices options insurance for your pets Reviewed on: 24th July 2025
Elzbieta jamro's avatar
Elzbieta jamro

Service Quality

5
Had to put in two claims close to each other for the same pet both dealt with quickly and efficiently no fuss excellent service Reviewed on: 24th July 2025
William C's avatar
William C

A marvellous company to work with.

5
A marvellous company to work with, they do what they say. Reviewed on: 24th July 2025
Geoffrey C's avatar
Geoffrey C

Highly recommend

5
Great value for money and easy to set-up. Would definitely recommend. Reviewed on: 24th July 2025
Linda S's avatar
Linda S

Terrible

1
Had a vet bill for around £500 and received £25 back if I could score you under 1 star I would Reviewed on: 24th July 2025
Jason H's avatar
Jason H
Reply from Scratch & Patch Hi Jason, We’re sorry to hear you're disappointed with your recent claim outcome. We’d really like the opportunity to look into the settlement in more detail. If you can contact us directly, we’d be happy to investigate your case:
https://scratchandpatch.co.uk/contact Kind Regards, The Scratch & Patch Team Response date: 1st August 2025
Scratch & Patch logo
Scratch & Patch

Value for money.

4
Value for money. Cheapest i could find Reviewed on: 24th July 2025
Clare P's avatar
Clare P

Excellent company very competitive

5
Excellent company very competitive Reviewed on: 24th July 2025
procteramanda@yahoo.co.uk's avatar
[email protected]

We have not made a claim yet but I’m sure in the fut...

5
We have not made a claim yet but I’m sure in the future they will be more then helpful Reviewed on: 24th July 2025
Norman hart's avatar
Norman hart

To be honest I’ve not had to use my insurance but ha...

5
To be honest I’ve not had to use my insurance but had no issues so far which is good Reviewed on: 24th July 2025
Louise G's avatar
Louise G

Good coverage for an older dog

5
My older dog required quite an expensive throat operation. S&P were excellent (prompt and fair) in settling my claim up to the insured limit. Communication was efficient and comprehensive. Reviewed on: 24th July 2025
Thomas C's avatar
Thomas C

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