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Scratch & Patch: Pet insurance reviews

4.70
Based on 102 reviews, last reviewed 14th Aug 2025
8100% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
80%
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14%
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3%
2 star
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

I have an older dog and Scratcb and patch are the be... I have an older dog and Scratcb and patch are the best value for money Reviewed on: 14th August 2025
Jane K's avatar
Jane K

Latest lowest rating:

1

Steer clear!. Absolute joke of a pet insurance company. Took weeks and weeks to try and make up an excuse not to pay out on a claim, even going against experienced ... Read more Reviewed on: 31st July 2025
GH's avatar
GH

About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (102)

Really impressed. Highly commend

5
VETERINARY NURSE support, when I called about my dog Ted. Claim Form sent by post a few days later. Submitted claim with vets report. Claim paid out in full minus policy excess. All within a few weeks. You can't get better service than that. Reviewed on: 11th February 2018

Great support at outset of claim for dog insurance

3
PHONED VETERINARY NURSE WHEN PET FIRST ILL, SHE GAVE PROFESSIONAL ADVICE. CLAIM FORM CAME WITHIN A FEW DAYS ALSO CONFIRMATION BY EMAIL. WAITING FOR VET BILL TO BE PAID. WILL RIGHT DETAILS OF OUTCOME FOR FINAL REVIEW ( REF TED DORKING.) Reviewed on: 16th January 2018

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