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Scratch & Patch: Pet insurance reviews

View other Scratch & Patch products
4.76
Based on 289 reviews, last reviewed 14th Oct 2025
111% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

I made a claim and it was paid within days of submit... I made a claim and it was paid within days of submitting the claim - quick easy and efficient Reviewed on: 14th October 2025
kara belmont's avatar
kara belmont

Latest lowest rating:

2

Wasn’t easy to go through quote but did get enough i... Wasn’t easy to go through quote but did get enough info about the product. I would prefer a bit more coverage but I haven’t had to claim yet Reviewed on: 26th September 2025
Dean t's avatar
Dean t
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About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (289)

Comprehensive and simple pet insurance.

4
Straightforward pet insurance. I needed to phone one of their help staff. Got through quickly and they were very helpful in advising what I wanted Reviewed on: 1st October 2025
John v's avatar
John v

Very competitive on pricing and have been very helpf...

5
Very competitive on pricing and have been very helpful with any claim we have had to make for our Frenchie over the last 7 years. Reviewed on: 1st October 2025
Traci Baxter's avatar
Traci Baxter

Thankfully, ive not needed to use them yet!

5
Thankfully, ive not needed to use them yet (touch wood!!) but when I was searching for multi pet cover, the market wasnt swamped so other companies perhaps weren't factoring in competitive prices whereas Scratch and Patch were. Its also one of the few that offer dental cover for cats which eas a big factor in my decision to go with them Reviewed on: 1st October 2025
Nicola Dowler's avatar
Nicola Dowler

Wasn’t easy to go through quote but did get enough i...

2
Wasn’t easy to go through quote but did get enough info about the product. I would prefer a bit more coverage but I haven’t had to claim yet Reviewed on: 26th September 2025
Dean t's avatar
Dean t
Reply from Scratch & Patch Hi Dean, We're really sorry to hear about your experience. Thank you for bringing this to our attention though; we're constantly looking to improve our site and we really appreciate your feedback. If there's ever anything we can do to help or to earn 5*s, please don't hesitate to let us know: https://scratchandpatch.co.uk/contact/ Warm Regards, Your Scratch & Patch Family Response date: 14th October 2025
Scratch & Patch logo
Scratch & Patch

Never had any issues with the pet insurance

5
Never had any issues with the pet insurance Reviewed on: 18th September 2025
karen marshall's avatar
karen marshall

Great comfort for my dog

5
I found their service to be great and a nice comfort to have for my dog. Reviewed on: 17th September 2025
Sarah Cotton's avatar
Sarah Cotton

Just best for your pets

5
Easy to set up payments. Always receive email to inform me of payment to be taken, professional helpful company. Reviewed on: 17th September 2025
Linda Reynolds's avatar
Linda Reynolds

Easy to set up and always keep me i...

5
Not used yet but easy to set up and always keep me informed Reviewed on: 17th September 2025
Tim B's avatar
Tim B

Efficient, friendly and responsive.

5
Efficient, friendly and responsive. Excellent value for money too! Reviewed on: 17th September 2025
Darron C's avatar
Darron C

Very helpful & lovely to be able to speak to a real...

5
Very helpful & lovely to be able to speak to a real person on the phone! Reviewed on: 16th September 2025
Kathryn D's avatar
Kathryn D

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