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Scratch & Patch: Pet insurance reviews

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4.70
Based on 102 reviews, last reviewed 14th Aug 2025
8100% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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14%
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2 star
See only 2 star reviews
0%
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3%

Latest highest rating:

5

I have an older dog and Scratcb and patch are the be... I have an older dog and Scratcb and patch are the best value for money Reviewed on: 14th August 2025
Jane K's avatar
Jane K

Latest lowest rating:

1

Steer clear!. Absolute joke of a pet insurance company. Took weeks and weeks to try and make up an excuse not to pay out on a claim, even going against experienced ... Read more Reviewed on: 31st July 2025
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GH
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About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (102)

Unfortunately during the insurance period my dog was...

4
Unfortunately during the insurance period my dog was diagnosed as diabetic. To establish this different tests needed to be carried out and as a result she needs regular insulin, plus a side affect of developing cataracts and going blind as a result and needing eye care. Once all medical history enquiries were made via our vets there was no issue in processing claims. I only once encountered an unfriendly/abrupt member of staff but other than that the staff that I spoke to were really helpful and professional. I didn't renew my policy purely as the premium was high, however, I have continued to insure my other dog with the company as I'm confident that an claims would be dealt with promptly and fairly. I would recommend Scratch & Patch if you are looking for a genuine honest approach to caring for your pet. Reviewed on: 28th July 2025
Jayne and Paul's avatar
Jayne and Paul

Great service and fast payout

5
Only ever had to make a claim once and it was payed out in 3 weeks great service Reviewed on: 28th July 2025
Linda F's avatar
Linda F

Payment reminder

5
Receive a reminder of payment going out of account. Easy to navigate website. Clear language used in policy. Reviewed on: 28th July 2025
Sharon M's avatar
Sharon M

Our Labrador had mobility issues/arthritis and the V...

4
Our Labrador had mobility issues/arthritis and the Vets bills were settled reasonably quickly. No complaints at all. Reviewed on: 27th July 2025
David 's avatar
David

Good customer service

5
I did have a problem in setting up the policy/DD but after contacting Scratch & Patch , it was sorted out & my policy set up for my 2 cats. I’ve not had to use the policy for any claims , hopefully, I won’t ne to. Reviewed on: 26th July 2025
HMW's avatar
HMW

Very good company to deal.

5
Very good company to deal. When my dog was not well, she needed treatment and I was able to claim with no hassle and customer service was very helpful. One of the reason why I renewed my dog insurance with Scracth & Patch, the staff were helpful and friendly. Reviewed on: 26th July 2025
Maria 's avatar
Maria

Excellent and easy to,use website

5
Excellent and easy to,use website Reviewed on: 26th July 2025
Tracey G's avatar
Tracey G

Excellent in every way....

5
I have just renewed my policy for the 2nd year, I have found them to be very friendly, helpful and certainly put their customers 1st. I have made 2 claims and again, the service was excellent, very quick and no quibbles at all. Well done Scratch and Patch, you deserve this award. Reviewed on: 26th July 2025
Jo G's avatar
Jo G

Insurance.

4
very easy to apply for and no hassle renewal. Reviewed on: 26th July 2025
Stephen's avatar
Stephen

Thumbs up

5
Scratch and Patch provides regular updates about their services and useful information about your pet. I have been impressed with them so far Reviewed on: 26th July 2025
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RLT

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