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Scratch & Patch: Pet insurance reviews

4.76
Based on 287 reviews, last reviewed 4th Oct 2025
24700% increase in 5 star reviews
in the past 90 days
800% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Recent claim We had to claim recently after our dog needed a minor procedure to remove a grass seed from his paw. We submitted the claim on a Tuesday and the money... Read more Reviewed on: 4th October 2025
Neil Hurt's avatar
Neil Hurt

Latest lowest rating:

2

Wasn’t easy to go through quote but did get enough i... Wasn’t easy to go through quote but did get enough info about the product. I would prefer a bit more coverage but I haven’t had to claim yet Reviewed on: 26th September 2025
Dean t's avatar
Dean t

About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (287)

Great value & service

5
Offered me a great price which was significantly cheaper than my current pet insurance supplier. The customer service agent I spoke to was also really helpful and answered all my questions in minutes. Would recommend. Reviewed on: 16th September 2025

Very pleased

5
just that I'm pleased with the service so far. Reviewed on: 16th September 2025

All in all a great service

5
Very easy platform to navigate. Customer Service has been very easy to contact. Reasonable prices compared to others in the market Reviewed on: 16th September 2025

Only just joined but so far so good

5
Only just joined but so far so good Reviewed on: 16th September 2025

Nicky cann

5
Very quick at paying out on claim Reviewed on: 16th September 2025

Great price

5
Not had to claim, but so much cheaper than other companies Reviewed on: 16th September 2025

EXCELLENT STAFF

5
EXCELLENT STAFF staff are very helpful Reviewed on: 15th September 2025

Friendly staff.

5
Friendly staff. Nothing too much even just phoning for advice. Cover meets the needs of my cat Ollie. Was never pressured when insurance policy was to be renewed. I got ample time when given the premium price this year so I could check other sites. Reviewed on: 15th September 2025

Very slow on receiving a claim however excellent cus...

5
Very slow on receiving a claim however excellent customer service Reviewed on: 15th September 2025

Value for money, peace of mind for your pets

5
After searching the web, this pet insurance was the best value for money and gave me everything I needed for my dog. Reviewed on: 15th September 2025

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