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Scratch & Patch: Pet insurance reviews

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4.70
Based on 102 reviews, last reviewed 14th Aug 2025
8100% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
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2 star
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3%

Latest highest rating:

5

I have an older dog and Scratcb and patch are the be... I have an older dog and Scratcb and patch are the best value for money Reviewed on: 14th August 2025
Jane K's avatar
Jane K

Latest lowest rating:

1

Steer clear!. Absolute joke of a pet insurance company. Took weeks and weeks to try and make up an excuse not to pay out on a claim, even going against experienced ... Read more Reviewed on: 31st July 2025
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GH
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About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (102)

System so easy to use.

5
System so easy to use. Pricing competitive. Reviewed on: 25th July 2025
Trevor S's avatar
Trevor S

Helpful customer service

5
When I had to make a claim the customer service was excellent and the form easy to fill out. I haven’t had any problems with the claims I have made so far for my French Bulldog. I recommend Scratch and Patch! Reviewed on: 25th July 2025
Julie C's avatar
Julie C

Hopefully a quick and prompt claim

4
Regrettably I have had to put in a claim so am unable to comment on the speed of settlement. However when I need to speak to Customer Services concerninf the claim process it was very difficult to get through Reviewed on: 25th July 2025
ASquills's avatar
ASquills

Insurance

5
No issues so far - one claim made which was done without issue Reviewed on: 25th July 2025
Matt G's avatar
Matt G

So easy and efficient to deal with

5
So easy and efficient to deal with Reviewed on: 25th July 2025
Karl u's avatar
Karl u

I had bought the insurance for my 2 golden retriever...

4
I had bought the insurance for my 2 golden retrievers and you were way cheaper than the other companies Reviewed on: 25th July 2025
Noel M's avatar
Noel M

Met claim swiftly without question

5
Within a few days of opening my policy, one of my cats needed vet treatment, and my claim was honoured without question. More recently, following a year without a claim, my premium (previously adjusted due to a substantial claim) was reduced back to standard. I find them very fair. Reviewed on: 25th July 2025
Susan P's avatar
Susan P

Amazing value for money

5
Easy to use, amazing value for money Reviewed on: 25th July 2025
Lisa L's avatar
Lisa L

Great prices and excellent cover

5
Great prices and excellent cover Reviewed on: 25th July 2025
Georgie B's avatar
Georgie B

Very friendly staff- are well trained and knowledgea...

4
Very friendly staff- are well trained and knowledgeable about insurance policies. Reviewed on: 25th July 2025
Jo 's avatar
Jo

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