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Scratch & Patch: Pet insurance reviews

4.76
Based on 287 reviews, last reviewed 4th Oct 2025
24700% increase in 5 star reviews
in the past 90 days
800% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Recent claim We had to claim recently after our dog needed a minor procedure to remove a grass seed from his paw. We submitted the claim on a Tuesday and the money... Read more Reviewed on: 4th October 2025
Neil Hurt's avatar
Neil Hurt

Latest lowest rating:

2

Wasn’t easy to go through quote but did get enough i... Wasn’t easy to go through quote but did get enough info about the product. I would prefer a bit more coverage but I haven’t had to claim yet Reviewed on: 26th September 2025
Dean t's avatar
Dean t

About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (287)

Simply the best - provided everything that was neede...

5
Simply the best - provided everything that was needed and required Reviewed on: 15th September 2025

Vet claims

5
Claim was dealt with efficiently and promptly Reviewed on: 15th September 2025

Happy customer

5
Very competitive in the market, firendly service. Reviewed on: 15th September 2025

Honest, polite and businesslike company

4
they have been honest, polite and businesslike with any dealings; however their restrictions have been quite severe in our experience and possibly not competitive - but this was our choice: and we have a claim still pending. Reviewed on: 15th September 2025

I have not needed to use my pet insurance

5
I have not needed to use my pet insurance Reviewed on: 15th September 2025

Excellent All Round Company - Highly Recommended

5
I have been with S&P for around 7 years now, there service is excellent, staff are very help, never had any problems with them at all Reviewed on: 15th September 2025

Excellent service

5
Would strongly recommend 5 star service Reviewed on: 15th September 2025

Peace of mind!

5
Since our dog was diagnosed with Addison disease earlier this year, scratch & Patch have made everything so easy when we need to make claims. Anyone I've spoken to has always been helpful and polite! Highly recommended Reviewed on: 15th September 2025

Great value & super friendly!

5
Such good value for money and a super, approachable friendly service. Reviewed on: 15th September 2025

We've had 2 claims this year both of which have been...

5
We've had 2 claims this year both of which have been handled promptly and efficently. Reviewed on: 15th September 2025

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