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Scratch & Patch: Pet insurance reviews

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4.70
Based on 102 reviews, last reviewed 14th Aug 2025
8100% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
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14%
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2 star
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0%
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3%

Latest highest rating:

5

I have an older dog and Scratcb and patch are the be... I have an older dog and Scratcb and patch are the best value for money Reviewed on: 14th August 2025
Jane K's avatar
Jane K

Latest lowest rating:

1

Steer clear!. Absolute joke of a pet insurance company. Took weeks and weeks to try and make up an excuse not to pay out on a claim, even going against experienced ... Read more Reviewed on: 31st July 2025
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GH
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About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (102)

An outstanding service

5
An outstanding service, great customer relations advice, easy to use. Loved the chat facility,great yo get advice from VETs as necessary prior to seeking our own vet. Would highly recommend. Reviewed on: 24th July 2025
Suzanne F's avatar
Suzanne F

Thank you S&P for your care.

5
In my time with Scratch & Patch I have found them to be straightforward, transparent, and approachable. I am insuring a French Bulldog which as a breed, is notorious for various health issues. S&P have always reacted swiftly and fairly. Indeed, this year's premium came with a discount! How many other providers can claim that? Reviewed on: 24th July 2025
Deirdra G's avatar
Deirdra G

Superb support.

5
Every time we have needed assistance, for our pet, Scratch and Patch has always been there. Ease of contact and always available when required. Reviewed on: 24th July 2025
Robert H's avatar
Robert H

Super customer service

5
I haven’t made a claim but great customer service when contacted initially Reviewed on: 24th July 2025
Heather S's avatar
Heather S

A good variety of pet insurance

5
Had to change my insurance recently due to my dog's age and was offered an upgrade with God communication Reviewed on: 24th July 2025
Scott's avatar
Scott

Easy to buy and put in place

5
Easy to buy and put in place with the online facilities. Reviewed on: 24th July 2025
Neil H's avatar
Neil H

Great value for money!

5
Very friendly service and great value for money. Reviewed on: 24th July 2025
Debbiepl's avatar
Debbiepl

Excellent Claims Experience

5
An insurance company can only really be judged when you submit a claim. Our experience with a recent claim has been excellent. Reviewed on: 24th July 2025
Ian M's avatar
Ian M

Very good service and kept well informed

5
Very good service and kept well informed Reviewed on: 24th July 2025
Alan Merry's avatar
Alan Merry

I wanted the best cover for my two ( slightly hypera...

5
I wanted the best cover for my two ( slightly hyperactive and crazy ) but loveable cockapoo’s and NO other insurance company offered anywhere near the ultimate cover which I get for such an incredible LOW PRICE. Knowing that my fur babies are protected gives me complete peace of mind. Regular updates keep me informed and make me feel that not only do I care about my fur babies but you do also. Reviewed on: 24th July 2025
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Donna W

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