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Scratch & Patch: Pet insurance reviews

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4.70
Based on 102 reviews, last reviewed 14th Aug 2025
8100% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
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2 star
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0%
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3%

Latest highest rating:

5

I have an older dog and Scratcb and patch are the be... I have an older dog and Scratcb and patch are the best value for money Reviewed on: 14th August 2025
Jane K's avatar
Jane K

Latest lowest rating:

1

Steer clear!. Absolute joke of a pet insurance company. Took weeks and weeks to try and make up an excuse not to pay out on a claim, even going against experienced ... Read more Reviewed on: 31st July 2025
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GH
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About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (102)

Made a claim fast response all was good.

5
Made a claim fast response all was good. Reviewed on: 24th July 2025
George W's avatar
George W

Prompt processing of claims and clear communication.

5
Prompt processing of claims and clear communication. Reviewed on: 24th July 2025
Ian R's avatar
Ian R

We have been with them for 7 years now, for our Fren...

5
We have been with them for 7 years now, for our Frenchie and when we have had the need to claim, they have been so helpful and efficient. Reviewed on: 24th July 2025
Traci Baxter's avatar
Traci Baxter

Excellent value and genuine good customer service!

5
Excellent value and genuine good customer service! Had never heard of the company before but am very impressed with the service so far. Reviewed on: 24th July 2025
Kay F's avatar
Kay F

Good value for money.

5
Good value for money. Very informative. Helpful regular emails received from them too. Reviewed on: 24th July 2025
Joanne M's avatar
Joanne M

Pre-existing conditions needed some coverage

3
Need existing illnesses coveted, even if you could either wait 12 months for them to now be included, if not reoccurred. Or an additional charge to cover pre-existing conditions if vets bills occurred in the 12 months. Reviewed on: 24th July 2025
Naomi W's avatar
Naomi W

Scratch & Patch we're very sympathetic when our olde...

5
Scratch & Patch we're very sympathetic when our older dog Paddy passed the subscription stopped and I still have my younger dog Peggy under the policy very reasonable subscription. I receive Vet information via email which I find most helpful. Reviewed on: 24th July 2025
Margaret E's avatar
Margaret E

Seems to be good value for money.

4
Seems to be good value for money. Can't say much more at the moment as I haven't needed to make a claim. Reviewed on: 24th July 2025
Paula A's avatar
Paula A

i have not had to make a claim yet but the process...

5
i have not had to make a claim yet but the process of getting the quote was good and the price was very good Reviewed on: 24th July 2025
clare 's avatar
clare

Great value pet insurance

5
Very good at communication and a great price Reviewed on: 24th July 2025
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Tracey

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