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Scratch & Patch: Pet insurance reviews

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4.70
Based on 102 reviews, last reviewed 14th Aug 2025
8100% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
80%
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14%
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3%
2 star
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

I have an older dog and Scratcb and patch are the be... I have an older dog and Scratcb and patch are the best value for money Reviewed on: 14th August 2025
Jane K's avatar
Jane K

Latest lowest rating:

1

Steer clear!. Absolute joke of a pet insurance company. Took weeks and weeks to try and make up an excuse not to pay out on a claim, even going against experienced ... Read more Reviewed on: 31st July 2025
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GH
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About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (102)

Friendly staff and excellent price comparison.

5
Friendly staff and excellent price comparison. Reviewed on: 25th July 2025
Kim H's avatar
Kim H

Fantastic service

5
Absolutely fantastic service: I had to make a claim for my GSD Harley. The forms online were easy to complete & everything was resolved within a few weeks. The policy I have has fabulous cover at a really good price. Reviewed on: 25th July 2025
Sallly 's avatar
Sallly

Very good price

5
Easy to use very good price , no fuss with this company Reviewed on: 24th July 2025
Lee Higgins's avatar
Lee Higgins

Never had to use policy for couple years but my pet...

5
Never had to use policy for couple years but my pet has got cancer and had few operations and recently had to use policy and Scratch Patch as been amazing in this process Reviewed on: 24th July 2025
Tony's avatar
Tony

Quick response to my claim and paid out within a...

5
Quick response to my claim and paid out within a week Reviewed on: 24th July 2025
Marie H's avatar
Marie H

Best Price Around.

5
Easy to set up and best price around. Reviewed on: 24th July 2025
Louise's avatar
Louise

Very good value for money and the operators are alwa...

5
Very good value for money and the operators are always helpful Reviewed on: 24th July 2025
Karen R's avatar
Karen R

I've only had to claim once in 8 years.

5
I've only had to claim once in 8 years. Scratch and Patch were empathetic, helpful and gave excellent customer service. Reviewed on: 24th July 2025
Anne C's avatar
Anne C

Great price with amazing value.

5
Great price with amazing value. Added extras such as news letters and updates Reviewed on: 24th July 2025
TBS's avatar
TBS

My dog had a fatty lump,

5
My dog had a fatty lump, used the phone vet to discuss went to our own vet and discussed the options suggested by the Insurer vet. Had the lump removed and finished treatment. Submitted claim no problems and full claim minus waiver paid out within 10 days Reviewed on: 24th July 2025
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Keith L

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