Smart Money People Logo
Go to business site
Share this page
Link copied

Scratch & Patch: Pet insurance reviews

View other Scratch & Patch products
4.76
Based on 289 reviews, last reviewed 14th Oct 2025
111% increase in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

I made a claim and it was paid within days of submit... I made a claim and it was paid within days of submitting the claim - quick easy and efficient Reviewed on: 14th October 2025
kara belmont's avatar
kara belmont

Latest lowest rating:

2

Wasn’t easy to go through quote but did get enough i... Wasn’t easy to go through quote but did get enough info about the product. I would prefer a bit more coverage but I haven’t had to claim yet Reviewed on: 26th September 2025
Dean t's avatar
Dean t
Read all reviews Write a review

About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

Review Scratch & Patch: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Scratch & Patch Pet insurance reviews (289)

Very slow on receiving a claim however excellent cus...

5
Very slow on receiving a claim however excellent customer service Reviewed on: 15th September 2025
Barry C's avatar
Barry C

Value for money, peace of mind for your pets

5
After searching the web, this pet insurance was the best value for money and gave me everything I needed for my dog. Reviewed on: 15th September 2025
Zelma 's avatar
Zelma

Trust in Scratch & Patch

5
Great customer service whenever I’ve had to call. Very polite and helpful Reviewed on: 15th September 2025
CookieB's avatar
CookieB

Excellent animal insurance

5
I have used scratch and patch for many years I find them worth the money They always inform you before they take the monthly payment and is good compared to other companies Reviewed on: 15th September 2025
Cecelia K's avatar
Cecelia K

They have helped me out when I had an incident with...

5
They have helped me out when I had an incident with my pet & they were so helpful. I Definitely recommend them. Reviewed on: 15th September 2025
Deborah R's avatar
Deborah R

Nice and easy..

5
Great and easy company very helpful and fast when dealing with them. We have had to make a claim and they were great through the process, keep up the good work! Reviewed on: 15th September 2025
Lloyd J's avatar
Lloyd J

Definitely the best pet insurance

5
The insurance for my 4 cats was so high and yet with scratch and Patch it is way better and they are covered alot better too! Reviewed on: 15th September 2025
Tracey D's avatar
Tracey D

No issues ,very easy to set up and manage

5
No issues ,very easy to set up and manage Reviewed on: 15th September 2025
Brian G's avatar
Brian G

Awful company.stay away

1
Awful company. Terrible customer service. Still waiting for a response from my complaint so I can't take to financial ombudsman Reviewed on: 15th September 2025
None of your bis's avatar
None of your bis
Reply from Scratch & Patch Hi there, We carefully reviewed your concerns in September and can confirm that a manager responded to you via email on 01/09/2025. We’re sorry for any inconvenience this may have caused and would kindly ask you to check your inbox (including junk/spam folders) in case our reply has been filtered there. If you’re unable to locate it, please let us know and we’ll be happy to resend. Kind Regards, The Scratch & Patch Team Response date: 20th October 2025
Scratch & Patch logo
Scratch & Patch

Excellent service thankyou.

5
Excellent service thankyou.Altered our cover and was very pleased with them. Reviewed on: 15th September 2025
Richard A's avatar
Richard A

Review Scratch & Patch: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill