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Review of the Scratch & Patch, Pet insurance:

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Awful company.stay away

Awful company. Terrible customer service. Still waiting for a response from my complaint so I can't take to financial ombudsman Reviewed on: 15th September 2025

Reply from Scratch & Patch Hi there, We carefully reviewed your concerns in September and can confirm that a manager responded to you via email on 01/09/2025. We’re sorry for any inconvenience this may have caused and would kindly ask you to check your inbox (including junk/spam folders) in case our reply has been filtered there. If you’re unable to locate it, please let us know and we’ll be happy to resend. Kind Regards, The Scratch & Patch Team Response date: 20th October 2025

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