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Scratch & Patch: Pet insurance reviews

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4.70
Based on 102 reviews, last reviewed 14th Aug 2025
8100% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
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2 star
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Latest highest rating:

5

I have an older dog and Scratcb and patch are the be... I have an older dog and Scratcb and patch are the best value for money Reviewed on: 14th August 2025
Jane K's avatar
Jane K

Latest lowest rating:

1

Steer clear!. Absolute joke of a pet insurance company. Took weeks and weeks to try and make up an excuse not to pay out on a claim, even going against experienced ... Read more Reviewed on: 31st July 2025
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GH
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About this product

Scratch & Patch offer pet insurance policies to cover dogs and cats.

There’s a choice of cover options including lifetime pet insurance, maximum benefit, time limited and accident only. If you insure more than one pet with Scratch & Patch, you can get a discount.

Scratch & Patch pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Scratch & Patch before, you can also leave a review and share your experience.

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Scratch & Patch Pet insurance reviews (102)

Great customer service value could be better

4
Great customer service. They dealt directly with vet too , though I was given the choice. The level of cover could be better. E.g cost of vet consult £56 but insurance only pays up to £45. Also the won’t cover full cost of drugs. It is however, in comparison with other companies, much lower premiums Reviewed on: 24th July 2025
lorraine f's avatar
lorraine f

Fabulous!

5
Scratch and Patch have been fantastic in supporting with my claim. Everyone I have spoken to has been knowledgeable, helpful, friendly and kind. Thank you so much! Reviewed on: 24th July 2025
Ruth I's avatar
Ruth I

New customer

4
I have not made a claim for my pet yet but the customer service has been excellent so far Reviewed on: 24th July 2025
Derek Marshall's avatar
Derek Marshall

Support from S&P

5
We had to put our dog through a procedure with our vet. Dealing with S&P was a straightforward process from application to claim to payment. Excellent support. Reviewed on: 24th July 2025
Andy D's avatar
Andy D

Good price and simple process for quote

4
Most reasonably priced, easy to complete details and get quote. Reviewed on: 24th July 2025
Jane S's avatar
Jane S

Great customer service, easy to contact

5
Great customer service, easy to contact Reviewed on: 24th July 2025
Magda 's avatar
Magda

Value for money

5
I have not claimed anything for my dog however I’m so far happy with the cover Reviewed on: 24th July 2025
DN's avatar
DN

Very easy to follow website and just what I needed f...

5
Very easy to follow website and just what I needed from a Pet insurance. responsible price as well. Reviewed on: 24th July 2025
AK's avatar
AK

Good competitive prices.

5
Good competitive prices. Easy and efficient site to use. Reviewed on: 24th July 2025
Juds's avatar
Juds

Top pet insurance

5
Great value and no hassle and best of all easy to set up Reviewed on: 24th July 2025
Julie F's avatar
Julie F

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