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Sheilas Wheels: Car Insurance reviews

2.24
Based on 181 reviews, last reviewed 4th Sep 2024
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
31%
See only 4 star reviews
13%
See only 3 star reviews
3%
See only 2 star reviews
4%
See only 1 star reviews
49%

Latest highest rating:

5

Straightforward and easy to deal with. Just really straight forward and easy to deal with. The online portal is very easy to navigate but if you ever need to pick up the phone and speak to ... Read more Reviewed on: 4th September 2024

Latest lowest rating:

1

Cancelled without notice Everything went well until the 1st monthly payment, it bounced and the next day they cancelled it. So I lost my 25% deposit. If they waited until Frid... Read more Reviewed on: 4th May 2024
Mikey's avatar
Mikey

About this product

Sheilas’ Wheels is part of the Esure brand, founded in 2005 to provide car insurance policies suited to women's needs, although the brand now provides insurance for both men and women. Find out what genuine customers have to say about the company by reading the Sheilas’ Wheels car insurance reviews on Smart Money People.

Alongside the usual benefits you’d expect from a car insurance policy, Sheilas’ Wheels offers handbag cover up to £200 within its comprehensive cov
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Sheilas Wheels Car Insurance reviews (181)

Review of the Sheilas Wheels, Car Insurance:

Best money can get

5
Use them many times, they handle insurance claims effectively Reviewed on: 27th September 2022

Sheila, the wheels have come off.

1
Been trying to add a new driver to a policy for 4 days in a row. I’ve tried using the online method, put all the details in and get a message at the end saying I need to use the chat feature and speak to a “specialist”. I use the chat feature, if you connect to someone, it either disconnects or they just stop replying. I managed to give a “specialist” all the info required for them to say that there is an issue with their system and they can’t add a driver right now, but will se... Reviewed on: 4th February 2024

Auto renewal

1
f you buy a policy with Sheila’s wheels they will automatically put you on auto renewal. It is almost impossible to cancel this either on line chat or by telephone. No one answering either! My renewal has gone from £750 to £2500 with no claims or convictions this year, obviously I’m not accepting this, but they make it almost impossible to decline! Never again will I insure with these crooks Reviewed on: 18th January 2024

Terrible experience

1
I had a terrible experience with this insurance company. I had an accident last year, I did the claim the same day to avoid delays. The way Sheila’s Wheels dealt with it was terrible. The webpage didn’t work most of the time, if I called I had to wait for hours to get response. It was very chaotic that basically I had to ring several times to know if I could get a courtesy car or to check for updates on the claim. I sent an email to ask for an update and I received a call weeks ... Reviewed on: 3rd January 2024

When you got claim game begun

1
Up to 4 hours waiting time for answer Mess in documents between sister company's. Can direct you to wrong one Not helping when needed I need to give ideas what to do , to help myself After 2h waiting time just disconect Misleading with information Reviewed on: 18th December 2023

No response

1
I've received A document that I can't open I've phoned Sheila wheels On The Phone on and Off For 8 hrs No response from emails either Reviewed on: 4th December 2023

Do not take complaints seriously

1
Very poor communication in fact no communication except for the complaint acknowledgement email with a 6 weeks target,you are told someone will call you and nobody calls 6 weeks later no contact but receive another email stating for them to investigate further it will be another 8 weeks , they cancel your policy without notice meaning any other insurance you try to get is now doubled. Reviewed on: 24th November 2023

DO NOT USE

1
I am giving one star as there is not an option for 0 stars. Since being taken over by Esure, this company is impossible to deal with. Diabolical in fact. It took me 3 days to make contact to cancel my car insurance when I sold my car. This meant that the new buyer couldn't drive the car. I couldn't cancel online, was told to call, when I called I was told to go through the Esure chat-bot. The chat-bot said that it wasn't working. I tried to call over 3 days and after numerous ... Reviewed on: 23rd November 2023

Do not use

1
Do not use. Impossible to contact and get compensation claim resolved. Waiting tome to get through via phone is 62min. Eta fir any action taken 4 months and 22 days. Reviewed on: 21st November 2023

Absolute rubbish

1
Don ‘t answer phone. Phones to them cut off after spending hours trying to go through. Very bad experience trying to report an accident. Their web page is no better. Can’t report the accident on line because can’t log in or register on line. Worst experience, don’t use them at all, total waste of time Reviewed on: 15th November 2023

Shocking in EVERY WAY

1
Shocking! Never received policy docs. Threatening email when claim made against me despite me trying to notify them by phone (waited every time over an hour at least & had to abandon calls, tried to contact via website chat - went round in circles). Finally, today got through on virtual asst (after 50 mins) and Slungile left the chat midway, as I was typing a question. Personal acct area of website is absolutely useless, can't do anything without going via virtual asst w... Reviewed on: 14th November 2023

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