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Tom W

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Review of the Sheilas Wheels, Car Insurance:

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Sheila, the wheels have come off.

Been trying to add a new driver to a policy for 4 days in a row. I’ve tried using the online method, put all the details in and get a message at the end saying I need to use the chat feature and speak to a “specialist”. I use the chat feature, if you connect to someone, it either disconnects or they just stop replying. I managed to give a “specialist” all the info required for them to say that there is an issue with their system and they can’t add a driver right now, but will send an email when their system is working again and I’ll be able to add the driver, obviously I Never received an email. I’ve now spent my Sunday calling, the first call I waited on hold for 40mins, I connect to an advisor, give them all the info, all they need to do is give me a quote… they hang up whilst waiting for their system to load. I think surely they’ll send me an email with the quote as they have all the info they need from me. Nope, no email received, so I’m now on hold again for over an hour, waiting for someone to answer the phone :) in all… avoid Sheila’s Wheels, and spend a bit more £s on your premium so you don’t have to go through a well spent Sunday listening to hello darkness my old friend whilst on hold (that is genuinely one of the songs on the hold music playlist) resisting the urge to take your toaster in the bath. Reviewed on: 4th February 2024

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