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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14704 reviews)

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4.95

Based on 14,704 reviews, last reviewed 21st Aug 2025

72% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I didn’t know who to turn to , I phoned stepchange a... I didn’t know who to turn to , I phoned stepchange and they took the stress for me . I was wondering after so long does the debt get rit off Reviewed on: 21st August 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14704)

Review of the StepChange, Debt Management:

Amazing!

The Stepchange team are amazing. At a time when one can feel shame at getting into debt they are so calm and kind and non- judgemental. I dont know what I would have done without the help they provide, I jwish I'd turned to Stepchange sooner. Reviewed on: 23rd April 2020

Changed my life!

StepChange have really changed my life. All of a sudden I found myself I a huge amount of debt and was only managing to make minimum monthly payments. I heard of StepChange on the radio one evening and finally gave them a call. They talked through everything step by step with me and helped me set up a DMP, my circumstances changed various times over my repayment period, and I could easily review my income and outgoings online so that my monthly payments went down / up where I needed it. I’m so grateful for what they have done and am in such a better place now thanks to StepChange. Couldn’t recommend them enough to anyone struggling with debt. Reviewed on: 3rd July 2025

Easy process

An easy process for a troubling time. The help was excellent and forms easy to complete. The result is I am now debt free and feel so much relief. Reviewed on: 30th June 2025

I've been with step change for a long never had a p...

I've been with step change for a long never had a problem really helpfull how Reviewed on: 30th June 2025

helpful and supportive service

Found them helpful and supportive me in finding an affordable plan for me Reviewed on: 30th June 2025

Help & guidance.

Provided help and guidance to enable me to make the necessary changes to sort my finances out. Reviewed on: 29th June 2025

They are very friendly understanding.

They are very friendly understanding. Professional and Polite Reviewed on: 27th June 2025

You never know what's around the corner.

You never know what's around the corner. We got into debt due to my husband having head and neck cancer. He looked and felt perfectly fit and then the diagnosis hit. He had to give up work and overnight we lost an income. It can happen to anyone. We couldn't see any light at the end of the tunnel and then we telephoned StepChange and it felt like a gentle arm around us telling us they could help. Those few words were enough for me to sleep without waking up dreading the post arriving. Reviewed on: 26th June 2025

Help me to ease my financial problem

Help me to ease my financial problem Reviewed on: 26th June 2025

Stepchange have helped with my financial situation a...

Stepchange have helped with my financial situation and have been sympathetic in my dealings with them. When I have been unable to make my monthly contribution on time Stepchange have helped me by waiting until my funds have reached my account. This has taken a lot of stress away from me, which I am very grateful for. Reviewed on: 26th June 2025

Great Support

When a friend first told me about Step Change, I was reluctant and embarrassed to call them, but when I made the call, the support I received was fantastic, they made me feel at ease and all the embarrassment I had disappeared. My DMP was setup and while on the DMP, I was able to adjust to suit my financial circumstances. Never set there worrying about your debts, when Step Change is there to help. Receiving my congratulations card at the end of my debt was the best feeling. Reviewed on: 25th June 2025

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