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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (11167 reviews)

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4.96

Based on 11,167 reviews, last reviewed 16th Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Recommended Very positive experience, extremely helpful staff, helped every step of the way with my DMP, highly recommended to anyone who needs help can't praise ... Read more Reviewed on: 16th March 2025

Latest lowest rating:

1

Above and beyond help 101% I got into alot of debt and was struggling with keeping up with it and then I found Stepchange and they have been a blessing, with all the chaos with ... Read more Reviewed on: 20th May 2024

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (11167)

Review of the StepChange, Debt Management:

Stress and debt relief

Working with StepChange has resulted in me finally working towards getting my debts under control - while the road is not short StepChange have been such a relief. Their support and payment plan established with my major creditors has resulted in me feeling like a weight has been lifted from my shoulders. I haven’t felt this way in years and it’s down to StepChange and the help they’re giving me. Reviewed on: 1st May 2024

Much easier and more helpful than expected.

Much easier and more helpful than expected. A big relief. Reviewed on: 13th February 2025

Stepchange have helped all along with my debts, take...

Stepchange have helped all along with my debts, taken all my worries away and i know they are there if i need them, thank you. Reviewed on: 21st November 2024

Step Change Survey

Advisors always helpful and do their best to answer any queries I have. They are very pleasant, polite and professional. Reviewed on: 9th October 2024

StepChange have helped immensely with my debt.

StepChange have helped immensely with my debt. They have managed to get me into a manageable position with my finances within a short time by setting me up with a debt management plan. When I think back to how much stress and pressure I felt under before their help, I can't even begin to thank them enough for helping me get back on top of everything and get on with my life! Thank you so much StepChange! Reviewed on: 22nd September 2024

They are very helpful, understanding and efficient.

They are very helpful, understanding and efficient. Reviewed on: 4th September 2024

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Gave confidence and control back to me

Very helpful, very reassuring, brilliant cannot thank them enough. Have got me through the highs an low. It was very humiliating to get to this stage of my life to be blasted with debt problems. They have made me feel human and gain control over it all at last. Reviewed on: 18th August 2024

The best if you are struggling with debt

I cannot fault them. Had a bad experience with a private debt management company. Lost £6000, when recommended stepchange. Reviewed on: 15th August 2024

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