Write a review

StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14235 reviews)

View other StepChange products

4.95

Based on 14,235 reviews, last reviewed 6th Jun 2025

295200% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic customer service and fantastic help and ad... Fantastic customer service and fantastic help and advice Reviewed on: 6th June 2025

Latest lowest rating:

1

Awful communication. Awful communication. I have been more distressed due to this as creditors are still chasing me and no one seems to listen or help me. a debt was taken... Read more Reviewed on: 6th June 2025

Read all reviews See your review

About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14235)

Review of the StepChange, Debt Management:

Amazing charity

just incredible what this charity does. It helps all sorts of people quietly and confidentially and quite literally saves lives. Reviewed on: 11th July 2020

Fantastic customer service and fantastic help and ad...

Fantastic customer service and fantastic help and advice Reviewed on: 6th June 2025

Always supportive, really takes burden of worry away...

Always supportive, really takes burden of worry away, very helpful & kind Reviewed on: 6th June 2025

Staff very helpful and professional

Staff very helpful and professional Reviewed on: 6th June 2025

Cant be greatfull enough

I have contact them 2 times and every time. They went up and beyond to help. Reviewed on: 6th June 2025

Excellent service

Very professional, friendly and helpful. Totally understand the situation and was understanding Reviewed on: 6th June 2025

Very helpful, the advisor puts you at ease and is no...

Very helpful, the advisor puts you at ease and is non judgmental Reviewed on: 6th June 2025

I have had amazing support during a time of financia...

I have had amazing support during a time of financial hardship. The team have been so supportive! Reviewed on: 6th June 2025

An absolute lifeline

Step change helped me get things into a manageable order. They were kind, supportive, and non judgemental from the start and have continued to be so whenever I have had cause to call. They pretty much sort everything out for you too, contact creditors etc. Can't thank them enough for the work they do. Reviewed on: 6th June 2025

A big, big help during a really stressful time.

A big, big help during a really stressful time. From my first contact through to just over a year into my plan, I have nothing but good things to say. Communication has always been great and the process is simple to follow. Reviewed on: 6th June 2025

Very helpful and they do everything for you

Very helpful and they do everything for you Reviewed on: 6th June 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.31 from 18 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 4 reviews
Debt collection
from Ayom Debt Recovery 1.61 from 76 reviews

There's still more to see!

StepChange has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub